Business Analyst - Revenue Operations Vendor Services - PA​/WV

Job Title

Business Analyst for Energy Conservation Programs

This is an open position with First Energy Service Company, a subsidiary of First Energy Corp.

Preferred location is Reading, PA, Greensburg, PA or Fairmont, WV. The successful candidate should reside within First Energy's territory in PA or WV.

This position is part of the Human Services Energy Conservation Department and reports directly to the Department Supervisor. The department manages Pennsylvania's WARM Program and New Jersey's Comfort Partners Program, which provide energy efficiency services to income-eligible customers. The team works with contracted service providers to deliver energy audits and implement cost-effective measures that reduce energy usage, lower utility costs, and improve home energy efficiency.

The Business Analyst for Energy Conservation Programs is responsible for ensuring compliance with state regulations and company policies while supporting the effective delivery of low-income usage reduction programs. This role oversees contractor quality and compliance, manages program budgets, and monitors vendor performance. Serving as the primary liaison for third-party service providers. The position uses data analysis and reporting to identify trends, drive continuous improvement, support strategic decision-making, and ensure vendors meet performance expectations and contractual deliverables.

Responsibilities also include conducting quarterly vendor performance reviews and addressing operational issues as they arise.

• Demonstrate a strong commitment to safety in all aspects of work and decision-making.
• Lead the development and enhancement of policies and procedures to support regulatory compliance and program effectiveness.
• Support the preparation of regulatory filings, presentations, and testimony for internal and external stakeholders.
• Research and evaluate emerging energy efficiency technologies, measures, and industry best practices.
• Provide performance feedback and guidance to third-party vendors to drive continuous improvement.
• Represent First Energy at industry conferences, stakeholder meetings, community events, and working groups.
• Monitor contractor performance and compliance through quality assurance reviews and reporting.
• Analyze operational challenges and develop recommendations to improve program performance and efficiency.
• Conduct research and data analysis to support program strategy, decision-making, and regulatory requirements.
• Identify opportunities to enhance customer experience and improve program delivery.
• Develop scope-of-work documents and vendor requirements aligned with program objectives.
• Support critical business initiatives and emergency response efforts, including storm restoration activities as needed.
• Maintain expertise in energy efficiency programs, technologies, regulations, and industry trends through ongoing professional development.

• A two- to four-year degree in a related discipline is preferred, along with a minimum of four years of professional-level experience. In lieu of a degree, seven years of related experience at an exempt (professional) level is required, including data reporting, analysis, costing, and strategic recommendations.
• Experience managing programs, projects, or vendor relationships.
• Demonstrated ability to build collaborative relationships through respectful communication, active listening, and professional interactions with employees, contractors, customers, and other stakeholders.
• Knowledge of energy efficiency programs, building science, conservation technologies, and industry best practices preferred.
• Familiarity with utility operations, customer energy usage, and applicable state regulations is a plus.
• Strong analytical and problem-solving skills with the ability to interpret data and develop actionable recommendations.
• Demonstrated ability to build collaborative relationships with internal stakeholders, contractors, and external partners.
• Effective leadership, organizational, and project management skills.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Strong customer focus with a commitment to delivering high-quality results.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Access.
• Strong attention to detail and commitment to accuracy.
• Willingness to travel occasionally throughout the First Energy service territory.

• Job Identification 104640
• Job Category Business Analyst
• Locations PA, United States WV, United States
• Job Schedule Full time
• Referral Bonus Eligible No
• Referral Bonus Amount 0.00