Shift Lead

The Shift Lead role at Spotless Brands is an operational support position designed to provide high performing team members with exposure to site operations and foundational leadership skills. This role is not a managerial position and does not carry decision‑making authority or formal leadership responsibilities. The Shift Lead supports the Site Manager and/or Assistant Manager by ensuring effective execution of daily operations during assigned shifts.

Responsibilities focus on maintaining operational standards, directing workflows, and supporting team productivity, safety, and customer service. As a key holder, the Shift Lead may assist with opening and closing procedures under the guidance of site leadership.

This position is ideal for individuals seeking to develop hands‑on operational experience and prepare for potential future leadership opportunities. The role emphasizes execution, team support, and operational oversight – without involvement in staffing decisions, disciplinary actions, or strategic decision‑making.

• Supports site leadership by executing assigned operational tasks; does not participate in managerial decision‑making or formal leadership duties
• Provides direction to team members during shifts as delegated by site management, ensuring adherence to established procedures and standards
• Escalates all staffing, customer service, or operational issues requiring judgment or discretion to the Site Manager or Assistant Manager
• Greets and engages customers with professionalism and enthusiasm, promoting membership programs and special promotions
• Demonstrates and maintains in‑depth knowledge of car wash packages, pricing, promotions, and processes
• Safely operates and trains others on the use of car wash equipment and chemicals
• Monitors and guides vehicle entry and exit procedures to ensure safe, damage‑free customer experiences
• Delegates team members to appropriate workstations and monitors for efficiency and quality output
• Assists in maintaining cleanliness and upkeep of the facility, including vacuum stations, equipment rooms, restrooms, and outdoor areas
• Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag / station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
• Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
• Conducts quality control checks on both interior and exterior cleaning standards
• Assists with opening and closing procedures strictly per company protocols; financial handling and site security are performed under management direction
• Serves as a keyholder; assists in opening/closing procedures including securing the site
• Addresses customer issues or escalates concerns to management as needed
• Models and enforces adherence to company policies, safety procedures and operating standards
• Performs other duties as assigned to support site operations

• High School Diploma or equivalent preferred, not required
• Previous leadership experience in a customer‑facing or operational environment (retail, car wash) preferred
• Must be at least 16 years of age (or older where required by law or safety regulations)
• Valid driver’s license preferred (may be required depending on location and responsibilities)
• Must meet all required certification and regulatory compliance standards applicable to the role as defined by federal, state, and local laws
• Must be able to successfully pass a background check in accordance with company policies and applicable laws

Knowledge

• Understanding of basic customer service principles and practices
• Familiarity with car wash packages, pricing, promotions, and process flow and willingness to learn
• Awareness of safety protocols and chemical handling procedures
• Knowledge of company policies, standard operating procedures, and cleanliness standards

Skills

• Ability to clearly give instructions, resolve conflicts, and engage with customers
• Ability to motivate team members and delegate responsibilities
• Problem solving…