Associate, Client Success

About The Role

Charge It Spot  is looking to bring on an energetic and ambitious Associate, Client Success (ACS) to oversee, manage, build upon, and expand client accounts. The successful candidate will possess a unique combination of creative thinking, strong communication skills, strategic aptitude, and exceptional attention to detail with the ability to execute effectively. The role requires a natural ability to multitask in a dynamic, fast‑paced environment and involves coordinating logistics with our Operations team, providing valuable feedback from the field to our Product team, and supporting conversations and developing materials for our Sales team.

This cross‑functional, interdepartmental role focuses on delivering an unrivaled client experience at every touchpoint.

• Analyze large datasets to uncover valuable insights and translate consumer data into compelling, actionable stories for clients.
• Create engaging client presentations (PowerPoint, Keynote, Prezi, etc.) and confidently present findings and recommendations to executive audiences.
• Communicate professionally and responsively with clients, managing email correspondence promptly, thoroughly, and with exceptional organization.
• Travel to client sites as needed (typically 1–2 trips per month, lasting 2–3 days) to strengthen relationships and support account success.
• Collaborate cross‑functionally with Sales, Operations, Engineering, Product, and Customer Support to deliver an exceptional client experience.
• Bring a blend of business acumen, technical aptitude, critical thinking, and creativity to identify opportunities, solve problems, and contribute to the continued growth and success of the company.

• Excellent communication skills – written, verbal, presentation, and social.
• Organized and able to multitask in a rigorous environment.
• An eye for design and aesthetics.
• Capability to merge data analytics with storytelling to cultivate desired outcomes.
• Tenacity and a strong work ethic.
• Appreciation for the importance of details.
• Willingness to tackle a breadth of novel projects.
• Ability and willingness to travel to visit clients as needed to foster relationships.
• Previous experience in customer support or customer service roles is preferred.

Philadelphia, PA. This hybrid position requires at least 1–2 days per week in the office, with periodic travel to client sites for installations and field support. The team operates on East Coast business hours.

• Health, dental and vision insurance.
• Health Care FSA.
• 401(k) plan with matching company contributions.
• Paid time off.
• Hybrid work environment.

Charge It Spot  is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.