Agency Carrier Relations & Distribution Manager

The Agency Carrier Relations & Distribution Manager serves as the primary liaison between the agency and its insurance carrier partners. This role mirrors the function of a carrier-side Territory Representative but operates internally to drive strategic alignment, optimize carrier performance, and ensure effective market access for producers.

This position is responsible for managing all carrier relationships, maintaining a deep understanding of underwriting appetite and product changes, and translating carrier strategy into actionable guidance that supports agency growth and profitability.

• Serve as the primary point of contact for carrier territory representatives and leadership teams
• Develop and maintain strong, strategic relationships with all carrier partners
• Coordinate and lead regular carrier meetings, performance reviews, and planning sessions
• Act as the escalation point for underwriting, service, and operational issues
• Maintain a comprehensive, real-time understanding of:
• Product offerings and coverage enhancements
• Pricing trends and competitive positioning
• Monitor and communicate:
• Carrier exits, restrictions, and appetite changes
• Regulatory and compliance developments impacting carriers

• Track production, hit ratios, and growth by carrier
• Identify opportunities to improve carrier mix, utilization, and profitability
• Align internal production with carrier goals, incentives, and contingency programs
• Partner with leadership to guide carrier placement strategy

• Translate carrier updates into clear, actionable guidance for sales and service teams
• Lead internal training on:
• New products and coverage changes
• Underwriting updates and appetite shifts
• Carrier-specific processes and requirements
• Ensure consistent alignment with current carrier expectations across teams

• Stay current on:
• Carrier systems, platforms, and technology updates
• Submission, binding, and servicing workflows
• Collaborate with operations and technology teams to:
• Optimize quoting and placement processes
• Improve efficiency across carrier integrations
• Serve as a bridge between carrier partners and agency leadership
• Provide regular reporting and insights on:
• Strategic risks and opportunities
• Support executive decision-making related to carrier strategy and partnerships

• Performs other related duties as assigned.
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.

• This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strategic thinking and strong business acumen
• Exceptional relationship management and influencing skills
• Ability to synthesize complex information into actionable insights
• Strong communication, presentation, and facilitation skills
• High level of organization and attention to detail
• Proactive, solutions-oriented mindset

• Bachelor’s Degree from a Four (4) year College or University.
• 5+ years of experience in Property & Casualty insurance
• Prior experience as a Territory Representative, Marketing Representative, or Distribution Manager on the carrier side
• Strong understanding of:
• Personal Lines and/or Small Commercial P&C
• Carrier underwriting and distribution models
• Demonstrated knowledge of agency-carrier dynamics and production management
• Must live in PA, NJ, or NY area

• Experience working with independent agencies
• Familiarity with multiple carrier systems and rating platforms
• Exposure to multi-state regulatory environments

• None Required

Problems and issues faced are moderately complex. Problems typically impact own department and maybe other departments. Problems are typically solved through drawing from prior experience and analysis of issues.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an…