Customer Retention Specialist - State Farm Agent Team Member

Customer Retention Specialist – State Farm Agent Team Member

Full Time in Jenkintown - PA

• Bonus based on performance
• Opportunity for advancement
• Paid time off

Customer Retention Specialist – Service Focused with In-Book Sales Opportunity

Michael Friel State Farm Agency, 261 Old York Rd, Suite 326, Jenkintown, PA 19046
Full-Time | In-Office

Deliver Exceptional Service. Build Trust. Support Growth.

As a Customer Retention Specialist, you will focus on supporting existing customers, managing renewals, and maintaining strong relationships. You will play a key role in customer retention while identifying opportunities to enhance coverage through thoughtful, needs‑based conversations. This is a service‑first role with in‑book sales opportunities generated naturally through relationship‑based customer interactions.

• Support existing customers with renewals, policy questions, and coverage reviews
• Assist with policy changes, endorsements, billing questions, and account updates
• Provide empathetic and professional support during service and claims‑related conversations
• Build and maintain strong customer relationships to support retention and referrals
• Identify opportunities to strengthen protection and pivot service conversations into in‑book sales
• Maintain accurate and detailed documentation of customer interactions
• Collaborate with team members to support retention, service, and agency growth goals
• Ensure compliance with agency standards and regulatory requirements

• Strong customer service and relationship‑building skills
• Excellent communication, listening, and problem‑solving abilities
• Detail‑oriented with strong organizational skills and follow‑through
• Comfortable discussing coverage options and identifying sales opportunities when appropriate
• Prior customer service, account management, or insurance experience preferred
• Ability to meet licensing requirements outlined above (Property & Casualty license must be obtained prior to Day 1 start; full support provided)

• Competitive base salary plus performance incentives
• Full support through the licensing process
• Ongoing training and professional development
• Supportive, collaborative team environment
• Growth opportunities within a high‑performing agency

Michael Friel State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.

If you enjoy helping people, building relationships, and growing through meaningful customer interactions, apply today to join Michael Friel State Farm. Compensation: $50,000.00 - $70,000.00 per year.