Virtual - Retention Sales Business

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next.

Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base by working with existing customers that are either requesting disconnect of service or who have been identified as part of a customer subset with high propensity to request disconnect of service. Empathizes with clients, helps them resolve outstanding issues and renegotiates the terms of their agreement.

Supports value our customer campaigns such as customer satisfaction surveys, contract renewals, or other initiatives. Works with moderate guidance in own area of knowledge.

• Uses active listening, empathy and assumes ownership of customer issues through to resolution.
• Communicates a professional sense of urgency with various departments, in an effort to rectify customer issues.
• Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers budget and business applications and expands their product mix with Comcast.
• Proactively encourages retention by contacting clients at high propensity churn points in their lifecycle to assure customer satisfaction and to re-contract and extend customer relationships where appropriate.
• Meets or exceeds budgeted retention goals for all product lines.
• Demonstrates strong problem solving and communications skills.
• Makes regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors and our communities.

• Billing Tools
• Inbound/Outbound Call Center
• MS Suite
• MS Teams Proficiency
• MS Outlook Proficiency
• Sales – Customer Accounts required

Customer-Focused;
Workplace Organization;
Persuasion;
Adaptability;
Technical Knowledge;
Critical Thinking Problem Solving;
Communication;
Resilience;
Professional Integrity

High School Diploma / GED

2-5 Years

Base Pay: $17.56. Total Target Compensation (Base Pay plus Targeted Commission): $27.17. Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

Additionally, Comcast provides best-in-class benefits to eligible employees.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.