Member Service Representative

TRUMARK CREDIT UNION

Job Title: Member Service Representative

Department: Gateway Branch

Location: 115

E. Swedesford Road, Wayne, PA 19087

Employment Type: Full-Time

Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we’re not just about banking—we’re about building a better future for our members and our team.

• Flexibility & Balance: We get it—life is busy. We offer flexible schedules and time off so you can thrive at work and in life.
• Opportunities to Grow: From day one, we invest in your career with training, development, and room to advance.
• Benefits That Matter: Health, dental, vision, a 401(k) with matching, and even paid time off—because we care about you.
• A Chance to Give Back: Be part of something bigger by helping our members and communities achieve their goals.

• Provide exceptional customer service:
  Assist members with their financial needs and answer inquiries about products and services.
• Process transactions accurately:
  Handle deposits, withdrawals, and payments while ensuring compliance with policies and procedures.
• Cross-sell products and services:
  Educate members on Trumark’s offerings and recommend solutions that meet their financial goals.
• Resolve member issues:
  Address concerns and find effective resolutions in a timely and professional manner.
• Maintain operational excellence:
  Ensure cash drawers are balanced, transactions are completed efficiently, and records are kept organized.

• Education: High school diploma or GED required; associate degree in business or a related field preferred.
• Experience: 1+ years of experience in customer service, retail, or banking preferred.
• Skills: Strong communication, attention to detail, and proficiency in technology. A positive attitude and problem-solving mindset are essential.
• Availability: Flexible hours, including evenings and Saturdays, may be required.

• Application Review:
  We’ll carefully review your application to ensure it meets the role's qualifications.
• Phone Screening:
  If selected, you’ll participate in a brief call to discuss your skills and experience.
• Interview:
  Shortlisted candidates will be invited for an in-depth interview with our team.
• Final Decision:
  After interviews, we’ll notify you of the outcome and next steps.

If you’re excited about joining a supportive and mission-driven team, apply now and start your journey with Trumark!