Customer Service Associate

Job Title:

Part-time Customer Service Associate

Location:

Wayne, PA

About Us: At USLI, we’re not just about insurance — we are committed to making a difference, both internally and externally. Our community is built upon five values:
Caring, Attitude, Respect, Empathy and Energy. Our commitment to these values leads us to make better decisions and furthers our true sense of community. By joining our team, you’ll be part of a vibrant organization that values innovation, collaboration, and growth. Here, you’ll have the opportunity to shape the future of insurance and make a meaningful impact.

You will be the first point of contact for our customers, providing exceptional service to insurance agents and brokers. You will handle a high volume of incoming calls, respond to customer inquiries, and deliver the "USLI Experience" by maintaining a positive and friendly attitude. This role is part-time, subject to a maximum of 29 hours per week, year-round, and is based in Wayne, Pennsylvania.

• Customer support: Answer a high volume of incoming calls and provide excellent customer service to insurance agents and brokers.
• Communication: Occasionally send emails as needed to assist customers with inquiries.
• Service excellence: Demonstrate a positive and friendly attitude with every interaction to deliver the “USLI Experience.”
• Learning and application: Learn foundational insurance concepts and apply knowledge to help customers with their needs.

• Customer service experience: Minimum of two years of customer service experience in any industry.
• Technical skills: Proficiency with computers and Microsoft Office Suite.
• Communication skills: Strong verbal and written communication skills, along with problem-solving abilities.
• Adaptability: Ability to learn new concepts quickly and apply them to customer interactions.
• Dependability: A proactive, reliable approach to work and customer service.

• Education: High school diploma required.
• Location: Must be able to commute to the Wayne, PA office and work on-site.
• Schedule: Available to work between 11 a.m. and 6 p.m. ET Monday through Friday, for up to 29 hours per week with a fixed weekly schedule.
• Note: Undergraduate and graduate students cannot be considered for this role. Please refer to our Student Program page
  .

• Starting hourly rate of $25.75 with eligibility for year-end pay increase and bonus.
• Full-time opportunities may be available after a minimum of 18 months for successful candidates.

One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part-time employees. Benefits include performance-based triannual bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, free lunch every day while onsite, and more than 450 annual personal and professional development courses.
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