Customer Care Specialist
Listed on 2026-06-14
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Mgr./ CSM
Job Description
Join our customer-focused team as a Customer Care Specialist, where your communication skills and service mindset will help support agriculture and rural communities.
Horizon Farm Credit is seeking a Customer Care Specialist to join our team. A qualified candidate may work in any available Horizon Farm Credit branch. To view locations:
Horizon Farm Credit.
The hours of operations are typically Monday to Friday from 8 a.m. to 4:30 p.m. This position is eligible to work up to two days at home per month after 6 months of successful employment. Our ideal candidate is a proactive, detail-oriented professional with a passion for delivering exceptional customer service in a fast-paced, team-oriented environment.
Position
Description:
You'll be the first point of contact for customers, handling phone and email inquiries, processing service requests, and supporting digital banking users. You'll also assist with payment processing, account maintenance, and administrative tasks that keep our operations running smoothly.
Customer Service
Receives telephone calls promptly, professionally, and courteously. Assist callers with routine inquiries and requests. Ensures that existing and potential customers receive prompt, courteous service.
Customer Success
Takes ownership of customer inquiries and addresses them promptly. Serves as the first point of contact for new prospects, matching them with the right team members.
Accounting
Process incoming phone payments. Process Fast Cash requests. Complete noncash forms as needed for internal adjustments and transfers to Finance.
Administrative Duties
Completes administrative duties to support the day-to-day operations of the association. Provides payoff quotes to customers as needed. Supports online inquiries and provides customer support for Digital Banking users. Performs system maintenance as needed.
Education & ExperienceCustomer service experience preferred or training/experience in the banking or finance industry. Generally, 2-5+ years of customer service or call center experience. Experience working in a fast-paced environment is a plus.
RequirementsExcellent communication and interpersonal relations skills. Moderate to thorough knowledge of computer software application.
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