Call Center Representative, Shop Phone

Position: Call Center Representative, Shop by Phone- FT
Job Description

Call Center Representatives - FT- NEW STARTING RATE!

Do you enjoy retailing but are looking to learn about the ecommerce side of the business? Then join our care center team today! Our Care Center Representatives are the front lines to assisting our customers via phone with navigating our website and placing orders.

Job Responsibilities

• Answer customer's questions regarding existing orders

• Provide detailed product descriptions for merchandise on the Boscov's website

• Answer incoming calls for all store locations

• Opportunity to learn additional customer service functions within our care center such as on line chat.

Job Requirements

• Excellent customer service skills; sales skills helpful

• Excellent written, verbal, and interpersonal communication skills;
Good team player; ability to multi-task

• Ability to work in a fast paced & goal oriented environment

• Excellent computer skills

• Online shopping experience a plus

• Desire to learn additional skills to enhance level of customer services provided

• Flexible scheduling to include evening, weekends and holidays

Benefits
At Boscov's, we value our employees, and that's why we provide a competitive compensation and benefits package. As a member of our contact center operations team you will be eligible to receive:

• Weekly Pay
• New Starting Rate!
• Bonus compensation for successfully promoting the Boscov's Credit Card
• Comprehensive benefits package, including medical/dental/vision
• Paid Vacation
• Storewide Employee Discount
• Much More!

Work where people love to shop!
Equal Opportunity Employer