Service Advocate

Position Summary

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

We are seeking a Service Advocate to join our inbound member services team. In this role, you will serve as the first point of contact for members, providing high-quality support across a variety of topics including benefits, claims, enrollment, and eligibility. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced call center environment. You will play a critical role in ensuring members receive accurate information, timely resolutions, and a positive overall experience.

• Handle a high volume of inbound calls from members
• Assist with inquiries related to:
  • Health plan benefits and coverage
  • Claims status and resolution
  • Enrollment and plan changes
  • Eligibility verification
• Clearly explain plan details such as copays, deductibles, and coverage guidelines
• Research and resolve issues through effective problem‑solving and system navigation
• Document all interactions accurately and thoroughly in internal systems

• 1+ year of customer service experience (call center experience preferred)
• Strong communication and interpersonal skills
• Ability to manage multiple systems and tasks simultaneously
• Strong attention to detail and organizational skills
• Comfortable working in a fast‑paced, metric‑driven environment

• Experience in healthcare, insurance, or a regulated environment
• Experience handling benefits, claims, enrollment, or eligibility inquiries
• Familiarity with customer service metrics (e.g., quality, first call resolution, customer satisfaction

High School diploma or equivalent

40

Full time

The typical pay range for this role is: $17.00 - $28.46. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources based on eligibility

We anticipate the application window for this opening will close on: 07/01/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.