Experienced Customer Service Representative

Are you an experienced Client Service Representative with a passion for veterinary medicine and a drive to grow professionally? Our dynamic and dedicated team is looking for someone like you!

• Veterinary Med
  
  Experience:
  
  A solid background in vet med is required.
• Weekend Availability: Must be able to work 50% of Saturdays.
• Flexible Scheduling: Shifts start as early as 7:00 AM, so reliability and punctuality are essential. Team members work 3 days a week for ultimate work to life balance.
• Call Center
  
  Experience:
  
  Previous experience managing high call volumes is a plus.
• Growth-Oriented: We’re looking for a candidate who excels in this role and has the ambition to grow into a CSR Lead position.

• Be the welcoming face and voice for our clients, ensuring an excellent experience with every interaction.
• Handle scheduling, client inquiries, and manage calls effectively while maintaining a positive demeanor.
• Handle multiple level platforms for medication refills and appointment requests.
• Collaborate with our medical and technical staff to support seamless communication and care.

• A supportive team environment committed to professional development.
• Opportunities to advance within our practice.
• Competitive compensation and benefits.

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note:

Any Benefits listed above apply to full-time employees.

If you’re passionate about client care, thrive in a fast-paced environment, and are eager to grow within the veterinary field, we want to hear from you!

Apply today to join our team and be a part of providing exceptional service to pets and their families.