Customer Service Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time
• Wind Gap, PA, US

The Customer Service Support Technician is responsible for order entry, order maintenance and oversight of order fulfillment.

• Enters or audits new and revised orders into the Bio Spectra ERP system
• Provides order status updates to internal and external customers
• Creates reports related to orders and order status
• Maintains and updates information in the current ERP system regarding pricing revisions, ship dates and quantity allocations
• Completes proper filing of documentation, both electronically and hard copies
• Follows up with customers who have ordered samples
• Works toward increasing knowledge and understanding of international shipments, chemical properties and use of our products, as well as the Bio Spectra business model
• Timely preparation and distribution of reports
• Keeps direct manager informed of all activity
• Other duties may be assigned, as deemed appropriate by management
• Gathers data for quotes, including freight rates, dimensions, pallet count, etc.

• Excellent customer service and client management skills
• Strong computer skills, including MS Word, Excel and Outlook
• Excellent written and verbal communication skills
• Must be able to read, write, speak, and understand English
• Ability to multi-task, prioritize, and manage time effectively
• Good working knowledge of, or the ability to learn, ERP systems
• Ability to learn chemical properties and how Bio Spectra’s products are used
• Ability and willingness to work from all Bio Spectra facilities