OFFICER, Specialist, Account Services, Consumer Banking Ops, Technology & Operations (BL0220

Job Purpose

The incumbent plays a crucial role in ensuring a seamless and compliant account opening process for customers. This position involves direct interaction with Branches, meticulous document verification, data entry into core banking systems/ Wworkflow and adherence to all regulatory and internal guidelines. The ideal candidate will possess strong attention to detail, excellent communication skills, and a commitment to delivering exceptional customer service.

The incumbent plays a crucial role in ensuring a seamless and compliant account opening process for customers. This position involves direct interaction with Branches, meticulous document verification, data entry into core banking systems/ Wworkflow and adherence to all regulatory and internal guidelines. The ideal candidate will possess strong attention to detail, excellent communication skills, and a commitment to delivering exceptional customer service.

• Assist branches with account opening inquiries, providing clear and concise information about various account types and their features.
• Guide branches with account opening process, ensuring all required fields are accurately completed.
• Address Branch/customer concerns and queries related to account opening in a professional and timely manner.

• Verify the authenticity and completeness of all customer-submitted documents (e.g., KYC documents, application forms like Form 97/Form 60, etc.) in accordance with bank policies and regulatory requirements.
• Ensure all necessary identification and address proofs are collected and validated.

• Accurately input customer information and account details into the core banking system (e.g., Finacle).
• Process various account opening related transactions and updates.
• Ensure correct mapping of information, even when dealing with substitute forms like Form 97 in lieu of Form 60, including specific handling for income fields.

• Adhere strictly to all Know Your Customer (KYC), Anti-Money Laundering (AML), and other regulatory guidelines.
• Identify and report any suspicious activities or discrepancies in customer information or documentation.
• Ensure all account opening procedures are compliant with internal bank policies and external regulations.

• Liaise with branches and other internal departments to resolve any issues or obtain additional information required for account opening.
• Support the team in achieving daily operational targets and maintaining high service standards.
• Assist with other administrative tasks as required.

• Attention to Detail:
  Meticulous in reviewing documents and entering data to ensure accuracy and compliance.
• Communication:
  Excellent verbal and written communication skills to interact effectively with customers and colleagues.
• Customer Service:
  Strong customer-centric approach with the ability to handle customer inquiries and resolve issues efficiently.
• Problem-Solving:
  Ability to identify and resolve issues related to account opening processes and documentation.
• Teamwork:
  Ability to collaborate effectively with team members and other departments.
• Adaptability:
  Willingness to adapt to changing procedures and learn new processes (e.g., handling Form 97 in lieu of Form 60 and associated system GAPs).
• Integrity:
  High level of integrity and ethical conduct in handling sensitive customer information.
• Time Management:
  Ability to manage workload effectively and prioritize tasks to meet deadlines.

• 1-2 years of experience in a similar role

• At minimum, a qualifed graduate

Technology Centre

Operations

Regular

Full time