Customer Experience Representative

Description

We are looking for a Customer Experience Representative to support a busy service team in Wyomissing, PA. This Long-term Contract position is ideal for someone who enjoys helping customers, managing multiple priorities, and ensuring every interaction is handled with care. The person in this role will serve as a key point of contact for incoming inquiries while also providing administrative support and maintaining accurate records across internal systems.

Responsibilities:

- Respond to incoming customer calls and provide timely, solution-focused support for a wide range of questions and concerns.

- Investigate service issues thoroughly and work with internal partners to determine appropriate next steps and resolutions.

- Record call details, customer updates, and follow-up actions accurately within company databases and tracking tools.

- Direct customers, vendors, and other incoming contacts to the correct teams to ensure efficient issue handling.

- Support day-to-day administrative activities such as scanning files, uploading documents, and maintaining organized records.

- Deliver a detail-oriented and positive experience across phone, email, and other communication channels.

- Monitor repeated customer concerns and share patterns or service trends with leadership and team members.

- Assist with inquiries related to customer accounts, billing matters, and general service requests as needed.

Requirements - High school diploma or equivalent is required.

- Associate degree is preferred.

- Prior experience in customer service, call center operations, administrative support, or a related environment is an advantage.

- Strong written and verbal communication skills with the ability to interact professionally with a variety of audiences.

- Demonstrated ability to resolve problems effectively while maintaining a customer-focused approach.

- Comfortable managing multiple tasks and shifting priorities in a fast-paced setting.

- Proficiency with Microsoft Office, CRM platforms, data entry tools, and working across multiple browser-based systems.

- Strong organizational skills and close attention to detail when handling documentation and records. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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