Customer Service Rep

Join Pro Mach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At Pro Mach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention?

Keep reading. Join the  team in York, PA.

The Customer Service Representative for our Greydon brand contributes to the success of the company by establishing and maintaining good client relations.

This position receives and processes to completion customer inquiries, orders, and concerns.

Incumbents in this position must have the ability to blend excellent communication skills with strong attention to detail and organization to achieve success.

The Customer Service Representative for our Greydon brand contributes to the success of the company by establishing and maintaining good client relations.

This position receives and processes to completion customer inquiries, orders, and concerns.

Incumbents in this position must have the ability to blend excellent communication skills with strong attention to detail and organization to achieve success.

Process, track and expedite customer orders, verifying for accuracy

Address shipment and delivery inquiries

Follow up as appropriate with internal support teams and customer

Maintain excellent records

Partner with others throughout the company to ensure successful processes

Coordinate special project tasks

Utilize company tools for order follow up and communication with customers

Two-year degree or relevant certification preferred 1 year or more experience in sales &/or customer service

Ability to understand customers’ needs & relate to production processes

Strong written and verbal communication and human relations skills

Demonstrated excellence in organization and time management skills

Must be computer literate

Must maintain a positive attitude

There's no monopoly on innovative ideas or limits to how far you can advance with our team.

We offer an open, communicative environment that fosters individual initiative.

We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a Pro Mach employee, you receive more than just a paycheck.

Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.

And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

#GREY #INID

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times.

We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company.

You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

Pro Mach is an Equal Opportunity Employer.

Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States.

Pro Mach is a drug-free workplace.

We will ensure that…