Customer Care Representative - Spanish Speaking

Customer Care Representative-Spanish Speaking-County Programs

Start your career, shift your path, or grow your impact with SAM. Who We Are At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities.

Rooted in service, integrity, and respect, SAM is a place where individuals served, and colleagues come first.

As a Customer Care Representative within our Shared Services team, you'll play a vital role in supporting internal and external customers through exceptional customer service. This position is ideal for someone who is ethical, resourceful and thrives in fast-paced environments where collaboration matters. Starting Rate: $21.227/hour, per the current union agreement.

• Manages supplies
• Manages multi-line phone system
• Greets/screens/directs visitors
• Manages incoming/outgoing mail
• Enters/maintains data
• Handles maintenance request notifications
• Manages documents received
• Manages electronic filing
• Provides oral/written Spanish interpretation
• Processes 3rd party requests

• High School Diploma or its equivalent
• One (1) year experience with office work or as agreed by management and the union
• Ability to Type 40 words per minute error free
• Fluent in Spanish, written and verbal, preferred
• Strong interpersonal, organizational, and communication skills
• A valid driver's license and reliable transportation

• Empathetic and adaptable
• Collaborative and communicative
• Self-motivated and reliable

Team players with accountability …tend to thrive in this role. Whether you're just starting out or building on prior experience, we have a place for you.

• Generous paid time off and sick leave
• Employer matching 401k – up to 5%
• Recognition and wellness initiatives and rewards
• Scheduled annual increases and longevity bonuses
• Healthcare and insurance options with employee contributions

In addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities. This position is part of a collective bargaining unit and follows union-negotiated terms for compensation and benefits.

Location & Schedule This position is based in Berks County, PA. Work is in-office. Office hours are Monday through Friday, 8 AM to 5 PM. Customer Care Representatives are fully in-office. We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.