Supervisor, Reliability - PA East

First Energy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

First Energy (NYSE: FE) is dedicated to integrity, safety, reliability, and operational excellence. Headquartered in Akron, Ohio, First Energy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

The Supervisor, Reliability coordinates and supervises the daily activities of an Engineering team, including Distribution Engineers; makes decisions guided by policies, procedures, and the company's business plan.

Preferred reporting locations for this position are service centers within the Met-Ed and Penelec service territories in southeastern and central Pennsylvania. Candidates must reside or be willing to relocate to these areas in Pennsylvania.

Responsibilities include:

* Demonstrating a high level of safety commitment throughout day-to-day functions and strengthening the Engineering Services team's commitment to safety.

* Performing reliability studies, assisting in the querying of reliability data, and preparing detailed internal / external reports for management and the Pennsylvania Public Utility Commission (PUC).

* Working collaboratively with Regulatory Reporting and Compliance organizations to prepare reports and responses to the PA PUC.

* Reviewing and responding to customer complaints submitted to the PA PUC.

* Assisting and supervising the preparation of budget estimates and schedules for reliability improvement projects.

* Assisting in the development and presentation of the capital budget managing and supporting reliability programs.

* Identifying and implementing effective programs, processes, and procedures to improve data quality and reliability.

* Supporting the LTIIP Scoping and Selection team as needed, including identifying, scoping, and vetting projects.

* Investigating power quality issues.

* Reporting to the Manager, Engineering Services on the progress of reliability projects, and advising on issues that could impair the successful completion of projects.

* Analyzing complex issues and developing actionable recommendations

* Assisting with required training pertaining to data quality, outage reporting, and reliability analysis.

* Executing the performance management process by providing feedback and coaching on an ongoing basis throughout the year by discussing development opportunities, performance issues, and upcoming departmental changes.

* Leading, educating, and directing others to improve team effectiveness and communicating results and recommendations to varying audiences including senior leadership.

* Encouraging open, honest, direct, and ongoing conversation among team members.

* Driving continuous improvement across the team and the company

* Actively seeking and sharing own knowledge of industry trends, competitors, etc. that affect the team and/or the company

* Supporting storm restoration efforts, including performing duties of Hazard and/or Damage Assessment Coordinator when needed

Qualifications

* Bachelor of Science degree in Engineering / Engineering Technology from an ABET accredited institution is required. Acceptable alternatives are:

* a Professional Engineer's (PE) License

* a Bachelor's degree in Engineering or technical field of study (non-ABET) plus an advanced degree in Electrical Engineering from a university with an ABET accredited Bachelor's program.

* Minimum 5 years' engineering experience is required.

* Previous supervisory experience preferred.

* Experience in process/project development, planning/analysis, and performance reporting.

* Proven ability to identify, troubleshoot and resolve problems on projects and/or processes.

* Customer request work scheduling (CREWS) navigation skills a plus, including knowledge of work request design requirements, material reservation criteria, CREWS billing categories, date management and lock down procedure.

* Working knowledge or the ability to learn the following: GIS;
Construction and Material Standards; company's Distribution Policies & Procedures;
PennDOT and county permit requirements for pole sets, highway occupancy and road openings;
Appendix A in Part II of the company's Tariff dealing with extension of facilities; PA PUC's policy and its impact on the company's billing practices; streetlight installation and billing processes, and the company's Municipal Lighting Handbook.

* Demonstrated ability to manage multiple priorities and the ability to lead others in achieving goals for the benefit of the business unit and the company.

* Proven ability to make accurate decisions and demonstrate sound judgment.

* Excellent verbal and written communication skills to enable effective interaction with both internal and external…