ILottery Operations Manager

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting‑edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

The iLottery Operations Manager plays a key role in the daily operations, game releases, testing, and issue management for the iLottery program. This position acts as a subject matter expert for all system and technical aspects of the iLottery platform—both frontend and backend—and ensures the integrity, stability, and success of all operational activities. The ideal candidate thrives in a fast‑paced, dynamic environment and excels in cross‑functional collaboration and technical problem‑solving.

• Assists with conducting day‑to‑day technical operations for the iLottery program as directed
• Serves as subject matter expert for all system and technical aspects of the iLottery program (frontend and backend)
• Maintains integrity of entire iLottery platform by routine and thorough review of Test and Production environments across desktop and mobile applications
• Provides operational status updates on an ongoing basis for internal and customer stakeholders clearly communicating key milestones and status
• Interacts and communicates with a wide range of internal and external stakeholders including Product, Account Management, Compliance, Content Operations, Lottery and game studios to achieve project goals
• Maintains accurate and up‑to‑date technical and operational documentation, including configuration details, procedures, and system diagrams

• Owns managing all software releases or updates through to launch including online Draw games and eInstant games
• Manages the game launch schedule to progress the game through various stages including QA, game server configurations, UAT, approvals and launch
• Works with various internal and external stakeholders and third‑party game studios to launch games on time
• Communicates status to internal and external stakeholders on a regular basis

• Triages and manages issues including troubleshooting, logging, tracking, testing and status reporting
• Assumes technical lead for production incident management through triage and issue resolution across technical operations teams in accordance with the Customer contract and SLAs
• Manages incidents after hours and weekends, where applicable and in coordination with the site team

• Collaborates with and assists customer through entire User Acceptance Testing phase by management of environment configurations, timelines, defect tracking and resolution as well as serving as liaison between engineering support and customer
• Participates in testing of iLottery promotions as well as new eInstant game content
• Supports release launch planning, communication, and customer signoff with all key stakeholders
• Assists with development of documentation for each release phase inclusive of implementation plans, test plans, defect trackers and acceptance criteria
• Maintains all testing environments (customer and internal) through routine review and upgrades of testing equipment to ensure full functionality

• Delivers on projects required to support program and operational efficiencies
• Creates and maintains key operational reports and provides to lottery on a regular agreed upon basis
• Recommends and implements process improvements supported with documented Standard Operating procedures
• Coordinates with Customer Service teams to ensure timely communication and resolution of player impacting issues, system outages, and game updates
• Supports and coordinates audits, by gathering required documentation, facilitating auditor access to systems and teams, and tracking findings through resolution