Resident Associate; FTC

Overview

This large modern residential estate in Wembley is looking for a Resident Associate to support the Resident Manager in ensuring the smooth operation of the buildings and providing an optimal customer experience from move‑in to move‑out.

• Manage resident issue resolution and act as front‑of‑house contact.
• Maintain full knowledge of apartment and communal area systems.
• Collaborate with the Defects Resolution Team to rectify issues promptly.
• Perform daily inspections of the development to ensure company standards.
• Support the Development Manager with health and safety compliance.
• Coordinate all move‑ins and move‑outs with relevant functions and third parties.
• Implement cost and time efficiencies to meet P&L targets.
• Conduct required apartment inspections and address post‑PC snagging items.
• Collate data for weekly and monthly reports required by the Operations Manager.

• Excellent communication and people skills.
• Proficient IT skills.
• Prior experience in customer‑facing roles, ideally in hotel, retail, student accommodation or residential sectors.
• ARLA/AIRPM qualifications or similar desirable, but not essential.

Fixed‑Term Contract starting ASAP until June 2027. Five days per week, 7.5 hours per day. Working hours vary between 8:00 a.m. and 8:00 p.m.

Melissa Watson
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