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Resident Associate; FTC
Job in
Reading, Berks County, Pennsylvania, 19610, USA
Listed on 2026-06-14
Listing for:
Claibon Recruitment
Full Time, Part Time, Contract
position Listed on 2026-06-14
Job specializations:
-
Entertainment & Gaming
Customer Service Rep
Job Description & How to Apply Below
Overview
This large modern residential estate in Wembley is looking for a Resident Associate to support the Resident Manager in ensuring the smooth operation of the buildings and providing an optimal customer experience from move‑in to move‑out.
Responsibilities- Manage resident issue resolution and act as front‑of‑house contact.
- Maintain full knowledge of apartment and communal area systems.
- Collaborate with the Defects Resolution Team to rectify issues promptly.
- Perform daily inspections of the development to ensure company standards.
- Support the Development Manager with health and safety compliance.
- Coordinate all move‑ins and move‑outs with relevant functions and third parties.
- Implement cost and time efficiencies to meet P&L targets.
- Conduct required apartment inspections and address post‑PC snagging items.
- Collate data for weekly and monthly reports required by the Operations Manager.
- Excellent communication and people skills.
- Proficient IT skills.
- Prior experience in customer‑facing roles, ideally in hotel, retail, student accommodation or residential sectors.
- ARLA/AIRPM qualifications or similar desirable, but not essential.
Fixed‑Term Contract starting ASAP until June 2027. Five days per week, 7.5 hours per day. Working hours vary between 8:00 a.m. and 8:00 p.m.
ContactMelissa Watson
Email Me
Position Requirements
10+ Years
work experience
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