Implementation Analyst

At Customers Bank, we believe in working hard, working smart, and working together to deliver memorable customer experiences while enjoying the work we do.

Founded in 2009, Customers Bank is a super‑community bank with over $22 billion in assets, dedicated to providing personal service for businesses, professionals, individuals, and families.

The Payments Implementation Analyst supports the execution of new payment initiatives and large‑scale enhancements across the bank’s payment ecosystem, including initiatives aligned to broader organizational efforts. The role assists with end‑to‑end implementation life cycles – vendor relationships, onboarding, client setup, system configuration, testing, and go‑live readiness for new payment capabilities.

• Support end‑to‑end implementation of new payment products, clients, and business initiatives.
• Assist with onboarding activities, including requirements gathering, client setup, and system configuration.
• Help map payment workflows, processing rules, and operational procedures.
• Ensure implementations are delivered accurately and align with defined requirements.
• Participate in testing activities including UAT, regression testing, and validation of payment flows.
• Document test cases, results, and defects, and support issue resolution.
• Support post‑implementation validation and stabilization activities.

• Partner with Product, Technology, Operations, Risk, and business teams to support implementation efforts.
• Coordinate tasks, timelines, and dependencies across multiple stakeholders.
• Communicate progress, risks, and issues to ensure alignment and timely delivery.
• Support onboarding of new partners, integrations, and payment capabilities.

• Maintain implementation documentation, procedures, and onboarding materials.
• Support the development of standardized, repeatable implementation processes.
• Identify opportunities to improve efficiency, reduce errors, and enhance scalability.
• Ensure documentation aligns with audit, risk, and compliance expectations.

Required

• 13 years of experience in payments, banking operations, or project support.
• Basic understanding of payment systems and workflows (ACH, wires, RTP, etc.).
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong communication and collaboration skills.
• Strong analytical and problem‑solving skills.

Preferred

• Experience with payment platforms (e.g., payment hubs or similar systems).
• Familiarity with agile product management methodologies and backlog management.
• Experience working in a regulated financial services environment.

• Ability to coordinate across multiple teams and stakeholders.
• Problem‑solving mindset with ability to identify and address issues proactively.
• Detail‑oriented with a focus on accuracy and quality.
• Strong communication and collaboration skills.
• Self‑motivated, accountable, and committed to operational excellence.
• Adaptability in a fast‑paced, evolving environment.
• Team‑oriented with a willingness to support broader team needs.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Customers Bank also provides “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Customers Bank is a VEVRAA Federal Contractor and seeks priority referral of qualified protected veterans.