Credit Card Associate

Description

The Credit Card Associate supports the bank's credit card related initiatives. Their focus includes providing outstanding client experience related to credit card products and services. They must have good communication skills and be able to assist the frontline, lenders, and treasury management teams in supporting the needs of clients. They also work closely with other colleagues to assist in executing promotions and regional competitions to promote our existing credit card portfolio and ensure future growth.

Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.

• Support front line inquiries following established service level standards.
• Utilize critical thinking to identify solutions with the cardholder and bank in mind.
• Take ownership of assigned tasks including balancing, maintenance, & inventory.
• Follow policy and procedures related to assigned tasks.
• Ensure attention to detail in all tasks.

Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:

• Respect
  :
  Values diverse perspectives and treats others with dignity.
• Client Focus
  :
  Prioritizes client needs and delivers a consistent card experience.
• Inclusion
  :
  Embraces and supports a diverse and inclusive environment.

Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:

• Leadership
  :
  Takes initiative in resolving card related challenges and improving client experience.
• Integrity
  :
  Maintains confidentiality and adheres to policies, procedures, and compliance standards.
• Collaboration
  :
  Works effectively and efficiently with cross-functional teams.
• Volunteerism
  :
  Participates in community and company-sponsored volunteer efforts.

Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:

• Accountability
  :
  Owns tasks and follows through on commitments.
• Innovation
  :
  Suggests and implements improvements to card related to products and procedures.
• Professionalism
  :
  Practice the skill, good judgment, attitude, and conduct characterized by a person in a business environment.

• Level 1:
  Completes assigned duties
• Level 2:
  Completes Level 2 duties independently and demonstrates the ability to manage other tasks with minimal oversight

Actively participates in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role. Seeks cross functional learning opportunities to enhance card expertise and deepen general banking understanding.

To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. A background screening will be conducted.

• LANGUAGE SKILLS
  :
  Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly, efficiently, and effectively.
• TECHNOLOGY SKILLS
  :
  Ability to utilize telephone systems and possess good digital literacy including email, internet, intranet, and Microsoft applications. Prior experience or the ability to learn multiple card applications and embrace change and new technology.
• MATHEMATICAL SKILLS
  :
  Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute sum, average, difference, and percents preferred.
• REASONING ABILITY
  :
  Ability to apply common sense understanding to…