Compliance Manager - Mortgage Servicing

Overview

Fantastic opportunity for a Mortgage Servicing Compliance professional to join a fast growing fintech specialist lender. This is a newly created role for the company and an opportunity to build a program from the ground up.

Please note this is a hybrid role requiring 3 days in office per week (near King of Prussia).

CMS Development

• Design, implement, and maintain a comprehensive CMS for loan servicing, default management, repossession, and asset management operations, incorporating the key pillars of compliance program effectiveness: board and management oversight, compliance program, policies and procedures, training, monitoring and auditing, corrective action, and consumer complaint response
• Develop and implement compliance risk assessment frameworks to identify, prioritize, and mitigate servicing compliance risks

Policies and Procedures

• Develop, implement, and maintain comprehensive policies and procedures covering all aspects of loan servicing, including payment processing, escrow administration, loss mitigation, collections, default management, customer communications, repossession, and asset management
• Ensure policies and procedures incorporate all applicable federal regulations (Bankruptcy Code, ECOA, EFTA, ESIGN, FDCPA, FCRA, FTC Holder Rule, RESPA, SCRA, TILA, UDAP) and state specific servicing requirements across multiple jurisdictions

Compliance Controls

• Design and implement robust compliance controls throughout the loan servicing lifecycle, including preventive, detective, and corrective controls

Compliance Testing and Monitoring

• Develop and execute comprehensive compliance testing and monitoring plans covering all servicing functions and regulatory requirements
• Conduct regular transaction testing, process reviews, and file audits to assess compliance with federal and state servicing regulations and internal policies

Regulatory Compliance and Reporting

• Monitor and ensure compliance with all federal and state regulations governing loan servicing, including TILA, RESPA, FDCPA, FCRA, SCRA, and state-specific servicing laws
• Stay current on regulatory developments, examination priorities, enforcement actions, and industry guidance affecting loan servicing

Training and Education

• Develop and deliver comprehensive compliance training programs for servicing staff covering regulatory requirements, company policies, and industry best practice

Consumer Complaint Management

• Oversee the servicing complaint response process to ensure timely, accurate, and compliant responses to consumer complaints
• Analyze complaint trends to identify potential compliance issues, process breakdowns, and training needs
• Coordinate with operations and customer service teams on complaint resolution and root cause analysis

• 8+ years generalist Compliance expertise in a mortgage servicing business
• Self-starter and proactive with proven ability to build rather than maintain
• Experience working with cross-functional teams in heavily regulated environments