Police Communications Operator

Are you looking for a meaningful career in a fast-paced, mission-driven setting where strong communication skills and quick thinking are vital? As a Police Communications Operator with the Pennsylvania State Police, you will support emergency response efforts and help ensure public safety across the Commonwealth. You will play a key role in gathering critical details, relaying accurate information, and guiding callers during stressful situations.

Join a team where your focus and commitment make a real impact every day.

• Call Handling:
  Receive emergency and non-emergency calls and gather essential information.
• Incident Dispatch:
  Relay details to troopers and coordinate responses with public safety partners.
• Record Management:
  Access and maintain data using the Commonwealth Law Enforcement Assistance Network (CLEAN), the Pennsylvania Justice Network (JNET), the Protection from Abuse Database (PFAD), and electronic systems.
• Communication Support:
  Share updates with troopers and other operators during active incidents.
• Public Assistance:
  Respond to administrative inquiries and assist station visitors courteously.

• Full-time employment, 40 hours per week.
• Work hours:
  
  rotating shifts, including weekends and holidays.
• Telework:
  This position does not offer telework.
• Salary:
  In some cases, the starting salary may be non‑negotiable.
• Additional information will be communicated via email. Check your email, including spam/junk, for notices.

• Two years of experience using two-way radio, multi‑line telephone, or computer‑aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

• You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment.
• You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment.

• You must have two years of experience in dispatching police, fire, or ambulance services for emergency response.
• You must be able to perform essential job functions.

• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate must submit a Report of Medications for screening by the State Police Medical Officer.
• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

• Telephone Relay Service (TRS) support is available for hearing and speech disabilities. If you require accommodations due to a disability, please discuss your request with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion and seeks to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.