Life Enrichment Coordinator

Join our team as a Life Enrichment Coordinator and help create meaningful experiences for residents through dynamic programs, events, and community partnerships. This role focuses on increasing resident engagement, coordinating activities, and supporting a vibrant lifestyle within our senior living community.

Summary of Responsibilities:

In support of all elements of The Highlands' Wellness Philosophy (ENGAGE), the Life Enrichment Coordinator is responsible for developing, implementing and increasing participation in residential programming. The Life Enrichment Coordinator collaborates with other team members and departments to provide regular community-wide programming.

Essential Functions/Duties:

* Develop, implement and execute programming opportunities, through fostering public relations with residents and external community groups, in accordance with The Highlands' Wellness Philosophy (ENGAGE) to ensure a diversity of offerings that meets current and future resident's preferences.

* Supports all programs, through a customer service focused culture, by serving as a liaison to ensure resident or 3rd party vendor needs are met to successfully complete a program including programs that occur at night or weekends.

* Oversees the internal resident portal including onboarding new residents, advertising current and future opportunities, and ensuring all documentation is accurate and timely posted.

* Ensures the timely and accurate completion, distribution, and coordination of advertisements for program opportunities, calendars, newsletter, schedules, records, and reports.

* Ensures all programming opportunities align with the programming budget and when necessary, submitting accurate capital and operating budget requests and submitting vendor invoices.

* Plans and implements strategies to improve procedures and processes to transform the resident experience.

* Serves as a liaison to Residents' Council committees and participates actively in the Wellness Team (ENGAGE).

* Addresses resident issues and special requests, providing personalized support when necessary.

* Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.

Required Skills/Abilities:

* Demonstrates strong relationship-building skills with senior adults and exhibits a proactive work ethic, capable of functioning independently in a fast-paced environment with competing priorities.

* Proficient in technology, including MS Office, with strong analytical, problem-solving, and interpersonal communication skills, including experience in high-profile, confidential support roles.

* Excellent communication and interpersonal skills with the ability to effectively communicate with residents/clients, supervisors and co-workers using understandable language skills in reading, writing, and speaking in person and on the phone.

* Excellent oral communication skills including a clear speaking voice

Core Values:

* AMBASSADOR:
Represents The Highlands at Wyomissing in a positive light with integrity. Takes pride in our community.

* COMMITMENT:
Dedicated, adaptable, tolerant, dependable, focused, and passionate. Often does more than is required. Reports to work as scheduled and timely.

* COMPASSIONATE:
Is empathetic, mindful, and kind.

* INNOVATIVE:
Is curious. Identifies new methods and efficiencies.

* RESULTS-DRIVEN:
Has a strong sense of urgency about solving problems and completing work. Exerts unusual effort over time to achieve a goal. Maintains commitment to goals in the face of obstacles and frustrations.

* TEAM ORIENTED:
Works cooperatively and effectively with others to achieve common goals.

The Highlands' Traditions (Customer Service Expectations):

* SAFETY:
Practices safe behaviors to ensure the safety of all.

* KINDNESS:
Projects a positive image and energy. Courteous and respectful to all. Goes above and beyond to exceed customer expectations.

* SHOW:
Takes pride in self-appearance. Stays in "character" and performs the "role in the show." Ensures work…