Case Management Referral Specialist

Description Join a Team Where Purpose Meets Impact! Who we are…Penndel Mental Health Center is a private, non-profit community mental health center, which has been providing psychiatric and social services to residents of Lower Bucks County for over 50 years. At our organization, every role in our organization contributes directly to our mission to strengthen individual, family and community well-being through accessible high-quality community-based behavioral health services.

What we value…Each member of our team supports our commitment to operational excellence, collaboration, responsiveness, adaptability, access to services, building a healthy environment, providing comprehensive and integrated services, honesty and trustworthiness, and working as one Penndel! How to join our team…Apply today! At Penndel, you’ll enjoy excellent training, supervisory support, and industry-leading total rewards package. Become a part of our great team…Where Purpose Meets Impact!

Location:

2080 Cabot Blvd. West, Langhorne, PA 19047 FT/PT:
Full-time General description/

Qualifications:

The Case Management Referral Specialist is a position that assists children, adolescents and adults and their families as the access point to Administrative and Blended Case Management Services at Penndel Mental Health Center. The Referral Specialist operates as Penndel Mental Health Center’s Case Management liaison to hospitals, community members and other network providers who wish to inquire and refer individuals to Mental Health Case Management.

The Referral Specialist receives, tracks, processes and intakes referrals to case management based on client’s needs and eligibility.

Requires a minimum of a Bachelor’s degree in human service field. Blended Case Management experience strongly preferred.

• Receives, processes, and tracks incoming ACM and BCM Case Management referrals.
• Coordinates with referral sources to schedule interviews and assess referred clients.
• Assesses referrals for eligibility for Blended Case Management services.
• Determines the appropriate case management department for new intakes (ACM or BCM).
• Assists potential referrals by providing coordination to community resources if case management services are mutually determined to not be necessary.
• Conducts the initial intake and assessment of case management clients including the completion of the initial matrix to identify case management level of care (Resource Coordination or Intensive Case Management).
• Collaborates with the Associate Executive Director regarding the potential appropriateness of referrals for higher levels of community care (such as Assertive Community Treatment) or more appropriate case management services depending on cognitive functioning (such as Intellectual Disability Supports Coordination).
• Fulfills other record‑keeping and reporting requirements.
• Attends agency staff development and training meetings on a weekly basis, monthly BCM trainings, and OMH training sessions and seminars specifically designed for BCM.
• Participates in regularly scheduled supervision which includes individual once per week and group supervision.
• Performs related duties as required/assigned.
• Must adhere to Corporate Compliance policy.
• Position normally requires the physical demands of performing work requiring low physical exertion, lifting up to 10 pounds and mobility sufficient for employee to attend meetings in a variety of settings.

Equipment use including but not limited to computer (including repetitive motions of typing and monitoring), copier, fax, printer, shredder, telephone, cell phone, and voicemails as well as light lifting up to 10 pounds, ability to drive agency vehicles.