Prior Authorization Coordinator

Prior Authorization Coordinator

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Location:

Hybrid, Reading PA

Hours:

8a-4:30p Monday to Friday

Responsibilities:

• Prescription Processing:
  Master navigation of EMR and dispensing software system.
• Client Support:
  Provide excellent customer service to patients and healthcare professionals by answering inquiries, addressing pharmacy-related concerns, and triaging to pharmacist as appropriate. Manage multiple clinics with diverse needs autonomously.
• Benefits Investigation:
  Verify patient information and insurance coverage. Work with pharmacy team members and payers to resolve discrepancies and review insurance for affordability.
• Prior Authorization Completion:
  Demonstrate expertise with prior authorization process by gathering necessary documentation, completing forms, and communicating with healthcare providers and insurance companies to obtain approval for medications.
• Communication:
  Display professionalism in all interactions. Communicate effectively in-person, via telephone, and in other electronic communication. Document pertinent patient information professionally and succinctly in patient chart, as agreed upon.
• Team
  
  Collaboration:
  
  Act as liaison between patient, pharmacy, and other healthcare providers to ensure smooth workflow and effective communication.
• Training:
  Participate in training of new staff.
• Program Continuity:
  Oversees continuity of pharmacy processes and adherence to clinical and specialty programs and policies. Participate in quality improvement projects, as deemed relevant and approved by manager.
• Continuous Learning:
  Stay updated with latest developments in practice area. Participate in training programs and continuing education opportunities to enhance knowledge and skills.
• Perform related duties as assigned

Education:

Requires a minimum of two (2)+ years directly related and progressively responsible pharmacy experience; bachelor's degree program preferred. Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification or comparable state certification is preferred. Full technician licensure in the state of PA required.

Skills:

• Ability to communicate professionally and effectively both orally and in writing
• Ability to work independently and as part of a team in a fast-paced environment.
• Exceptional interpersonal and communication skills, with ability to effectively address patient issues and collaborate with healthcare providers.
• Familiarity with pharmaceutical products, pharmaceutical terminology, and clinical pharmacy services
• Strong organizational skills; attention to detail
• Familiarity with prior authorization process and insurance verification.
• Good analytical skills.
• Commitment to maintaining patient confidentiality and privacy.
• Experience in using pharmacy software systems and electronic health records.

What Cencora offers:

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity:

Cencora is committed to providing…