Patient Access Representative Senior - Emergency Department

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient checkout process and schedules future appointments as applicable. Mentors team members as a senior member of the access team.

• Check patients in for appointments and accurately verify demographics.
• Ensure all check‑in procedures are completed, monitor patient wait times and communicate changes to patients as necessary.
• Read and interpret insurance responses and assign primary, secondary, and tertiary insurance per encounter in accordance with general guidelines and insurance rank requirements.
• Communicate purpose of all necessary disclosures, privacy information and regulatory forms with patients and obtain required legal and financial signatures.
• Notify patients or guarantors of anticipated financial responsibility including copays, deductibles, or coinsurance and collect accordingly.
• Complete patient visits by scheduling any necessary follow‑up appointments, including specialty or ancillary services as possible.
• Perform cash posting following department guidelines.
• Abide by EMTALA, HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Work queues to ensure timely resolution of all accounts and maintain high regard for confidentiality.
• Process multi‑channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions and complaints.
• Accurately perform medical record maintenance and releases.
• Assist with referrals and pre‑certifications at the time of encounter.
• Maintain patient recall and reschedule lists.
• Maintain productivity and quality performance expectations.
• Attend regular developmental training and communicate updates to the clerical/Patient Access team.
• Assist in training and mentoring all staff members, utilizing established guidelines and act as a role model for all staff members.
• Cross‑train to be able to function in multiple locations within the facility.

Location:

Geisinger Wyoming Valley (GWV)

Shift: Rotation (United States of America)

Scheduled weekly hours: 40

Worker Type:
Regular

Exemption Status:
No

Work hours:

7 AM - 7 PM

Work is typically performed in an office environment.

• Education:
  
  High School Diploma or Equivalent (GED) - required.
• Experience:
  
  Minimum of 2 years related work experience.
• Certification(s) and License(s):
  None specified.
• Skills:
  
  Clerical I, Office Politics, and Confidentiality.

• Full benefits (health, dental, and vision) starting on day one.
• Three medical plan choices, including an expanded network for out‑of‑area employees and dependents.
• Pre‑tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA).
• Company‑paid life insurance, short‑term disability, and long‑term disability coverage.
• 401(k) plan that includes automatic Geisinger contributions.
• Generous paid time off (PTO) plan that allows you to accrue time quickly.
• Up to $5,000 in tuition reimbursement per calendar year.
• MyHealth Rewards wellness program to improve your health while earning a financial incentive.
• Family‑friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free  membership with discounted backup care for loved ones.
• Employee Assistance Program (EAP) providing referrals for childcare, eldercare, pet care, access to free legal guidance, mental health visits, work‑life support, digital self‑help tools and more.
• Voluntary benefits such as accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance.

Geisinger is an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. Women and minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.