ServiceNow SAM/HAM consultant
Job in
Reading, Berks County, Pennsylvania, 19610, USA
Listed on 2026-05-30
Listing for:
Mastech Digital
Full Time
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
Job Title: Service Now ITAM Consultant (HAM/SAM)
Location: Remote
Engagement Type: Contract
Certification: CIS Certification Mandatory (HAM and/or SAM)
Role OverviewWe are seeking a highly experienced Service Now ITAM Consultant to lead and support enterprise IT Asset Management (ITAM) implementations. The ideal candidate will have strong expertise in Hardware Asset Management (HAM Pro) and/or Software Asset Management (SAM Pro) with active CIS certification(s).
This role requires hands‑on configuration experience, strong client‑facing skills, and the ability to guide customers through ITAM lifecycle transformation aligned with Service Now leading practices.
Mandatory Certifications- Active CIS-HAM (Certified Implementation Specialist – Hardware Asset Management)
- AND/OR
- Active CIS-SAM (Certified Implementation Specialist – Software Asset Management)
(Profiles without CIS certification will not be considered.)
Key Responsibilities- Lead technical design and implementation of Service Now HAM Pro and/or SAM Pro solutions.
- Configure core ITAM functionality including:
- License metric configuration (user, device, core-based)
- Normalization and reconciliation
- Conduct workshops and discovery sessions with business and technical stakeholders.
- Provide best‑practice recommendations and advise on risks of over‑customization.
- Design and implement automation for hardware and software asset lifecycle management.
- Integrate ITAM with ITSM, CMDB, Procurement, and external vendor systems.
- Support audit readiness, compliance reporting, and software optimization initiatives.
- Participate in Agile ceremonies and assist in story refinement and backlog grooming.
- Act as ITAM SME and mentor junior team members.
- 5+ years of Service Now platform experience.
- 3+ years of dedicated ITAM (HAM Pro/SAM Pro) implementation experience.
- Strong understanding of:
- CMDB & Discovery
- Contract Management
- Software compliance and audit defense
- Experience with integrations (ERP, SCCM, Intune, JAMF, etc.) preferred.
- Experience with Performance Analytics dashboards for ITAM reporting.
- ITIL certification.
- Experience in large enterprise or federal implementations.
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