AV Service Technician

We are seeking an AV Service Technician to support federal and commercial customers in the Washington, DC Metro Area.

Salary: $65,000 – $80,000 depending on experience. Discretionary annual bonus based on performance.

Location: Washington, DC Metro Area. Some national travel may be required with advance notice (up to 20%).

• Perform Preventative Maintenance Inspections (PMIs) to help maintain stable, client‑based systems
• Serve as point of contact for all pre‑ and post‑integration service and support
• Setup and troubleshoot various video codecs and video teleconferencing systems (e.g., Poly, Cisco)
• Provide field service support of networked devices (Routers, IP Protocols, etc.)
• Communicate with internal Versa Tech team and manufacturers/OEMs to work through system faults
• Load and test control system code and DSP programming
• Troubleshoot leveraging computer, networking, and communication skills

• Provide end‑user client training as needed
• Train and mentor junior and new team members
• Communicate regularly and effectively with customers, teammates, and internal resources

• Support AV installations including field installation of AV hardware and systems as designed
• Perform cable installation, cable termination, and device installation
• Perform site surveys, inventory, and create as‑built documentation for installed systems
• Interpret AV CAD drawings and update with Red Lines
• Read and understand cabling pull schedules, floor plans, ceiling plans, riser diagrams, and line diagrams
• Work with AV Engineers analyzing blueprints and AV input/output (IO)
• Configure standard system components to client requirements
• Travel to various job sites as required

• Assist with in‑house rack fabrication, wiring, and assembly
• Perform Quality Assurance testing on fabricated systems and generate supporting documentation
• Read and interpret electronic schematics and architectural blueprints
• Update inventory documentation and support Versa Tech delivery logistics as needed

• Maintain accurate and up‑to‑date as‑built documentation, service reports, and project records
• Complete service tickets, maintenance logs, and quality assurance reports in a timely manner
• Contribute to the development and maintenance of standard operating procedures (SOPs) and knowledge base articles

• Participate in ongoing technical training to maintain and advance AV industry certifications (e.g., CTS)
• Support onboarding and skills development of junior technicians and new team members
• Attend internal training sessions, lunch‑and‑lunches, and knowledge‑sharing activities

• Stay current with emerging AV technologies, products, and industry best practices
• Engage with manufacturer and OEM partner resources, webinars, and certification programs
• Represent Versa Tech professionally at client sites and industry events as appropriate

• 4+ years of experience installing and supporting large‑scale audio‑visual systems
• Experience working with digital video/audio transmission and protocols
• Experience with AV systems such as Poly, Cisco, Crestron, or Extron
• Experience with signal flow, audio‑visual signal types, connector types, and terminations
• Experience working with AV Engineers, analyzing blueprints and AV IO
• Experience loading and testing control system code and DSP programming
• Ability to configure standard system components to client requirements
• Ability to work independently for AV testing and troubleshooting
• Ability to interpret AV CAD drawings and update with Red Lines
• Ability to troubleshoot leveraging computer, networking, and communication skills
• Ability to read and understand cabling pull schedules, floor plans, ceiling plans, riser diagrams, and line diagrams
• Excellent verbal and written communication skills for client engagement and customer service
• Ability to obtain and maintain a Public Trust clearance
• Active driver’s license and good driving record
• Ability to travel locally to DMV area client locations and…