Customer Success Manager - Scaled

The AI orchestration of your wildest imagination.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 260 – working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin.

We’re looking for a Customer Success Manager to help our customers succeed and scale. Your main goal will be to establish strong relationships with our customers in a scalable way, ensuring they successfully adopt n8n and are in a position to grow with us year after year. You’ll combine hands‑on customer work with building scalable processes and automations that help us deliver an outstanding customer experience.

• Onboard new customers and set them up for long-term success
• Nurture expansion opportunities
• Proactively solve technical and commercial challenges across your book of business
• Manage customer communications and support escalations smoothly

• Design playbooks, workflows, and automations to engage with customers at scale
• Build systems that allow the team to serve a higher volume of customers efficiently
• Share best practices and learnings to help the CS team improve continuously
• Identify and execute initiatives that bring value to customers in a scalable way - e.g., webinars and round tables

• Lead expansion and renewal conversations to drive upsell and cross‑sell opportunities
• Progress order forms and ensure seamless collaboration with Sales teams
• Run quarterly business reviews with key customers to uncover growth potential

• Keep customer data and CRM records accurate and actionable
• Lead projects that improve CS processes for the whole team
• Collaborate cross‑functionally with Support, Sales, and Product to deliver value

• Customer Success expertise: manage a book of business, run QBRs, and deliver great onboarding experiences
• Curiosity & intelligence: quickly grasp what n8n does for people and why they buy it, and adapt your approach accordingly
• Technical ability: build workflows in n8n, understand technical basics, and know when and how to escalate effectively
• Commercial acumen: experience managing upsells and cross‑sell opportunities in a SaaS environment

• Scaled CS experience: managed a large, low‑touch customer portfolio before
• Strong communication skills: clear, structured speaking style and great phone presence
• Process mindset: helped set up CS tooling, processes, or playbooks in past roles
• Technical engagement: comfortable engaging with technical audiences in a commercial capacity

• Competitive compensation - We offer fair and attractive pay
• Ownership - Our core value is to ‘empower others’, and we mean it - you’ll get a slice of n8n with equity
• Work/life balance - We work hard but ensure you have time to recharge:
  • Europe: 30 days of vacation, plus public holidays wherever you are
  • US: 20 vacation days, 8 sick days, plus public holidays wherever you are
• Health & wellness -
  • Europe:
    We provide benefits according to local country norms
  • US:
    Multiple low‑premium, low‑deductible medical plans with coverage for individuals and families - plus a no‑cost premium HDHP option with a pre‑seeded HSA - and dental and vision coverage
• Future planning -
  • Europe:
    We provide pension contributions according to local country norms
  • US: 401(k) retirement plan with a 4% employer match
• Financial security -
  • Europe:
    We provide benefits according to local country norms
  • US:
    Company‑paid short‑term and long‑term disability insurance, plus life insurance to support you and your loved ones
• Career growth - We hire rising stars who grow with us! You’ll get EUR 1,000 per year to spend on courses, books, events, or coaching to level up your skills
• A passionate team - We love our product, and we prove it with regular hackathons where we see who…