Epicor Support Specialist

Looking for a role where you can start in hands‑on IT support and grow into a specialized Epicor ERP expert? This is a unique opportunity to join a stable, collaborative organization that is investing heavily in its ERP environment, and needs someone who is eager to learn, support users, and evolve into a key system resource over time.

Our client is seeking an Epicor Support Specialist to serve as the frontline support for both general IT needs and Epicor ERP. This is a hybrid growth role designed for someone who wants to build deep ERP expertise while still supporting day‑to‑day technical operations in a fast‑paced business environment.

• Provide daily technical support for hardware, software, account access, and network issues
• Respond to and resolve helpdesk tickets with speed and professionalism
• Assist with onboarding/offboarding, including user setup and permissions
• Install, configure, and troubleshoot Microsoft and business applications
• Document issues, resolutions, and workflows within the ticketing system
• Escalate more complex issues as needed while maintaining strong end‑user communication

• Troubleshoot and resolve Epicor ERP issues across multiple modules
• Support users with BAQs, dashboards, BPMs, and system functionality
• Assist with ERP testing, upgrades, and implementation activities
• Partner with business users to understand workflows and improve system usage
• Provide Epicor training and ongoing user support
• Create and maintain documentation for processes and system procedures
• Collaborate with vendors and technical teams on enhancements and issue resolution

• Serve as backup IT support as needed
• Support continuous improvement initiatives across IT and ERP systems
• Identify opportunities to improve system performance and user experience
• Maintain a high level of customer service and responsiveness

• 1–3 years of IT support or helpdesk experience
• 2+ years of Epicor ERP experience
• Strong proficiency in Microsoft Excel
• Familiarity with Windows OS, Microsoft 365, and business applications
• Understanding of core business processes (finance, operations, inventory, etc.)
• Experience working in a manufacturing environment (preferred)
• Exposure to ticketing systems and documentation practices
• Strong analytical mindset with the ability to troubleshoot and “figure things out”
• Customer‑focused approach with strong communication skills

• Experience with SQL, C#, or Crystal Reports
• Exposure to ERP reporting, dashboards, or data analysis tools
• Prior involvement in ERP upgrades, testing, or implementation projects
• Strong interest in long‑term ERP specialization and system ownership

• Clear career progression from IT support into Epicor ERP specialization
• Hands‑on exposure to both end‑user support and enterprise systems
• Opportunity to build deep expertise in a mission‑critical ERP platform
• Collaborative team environment with strong mentorship and support
• Stable organization that values growth, learning, and internal development