SAP CX AI Business Architect

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next.

SAP Customer Experience (CX) Services delivers advisory, implementation, and transformation services to help customers unlock value from SAP’s CX portfolio (Sales, Service, Commerce, Marketing, Consumer Products). Working in a highly collaborative, global environment, we partner with customers, engineering, and partners to turn business strategy into scalable, production‑ready solutions—aligned with SAP best practices, clean core principles, and SAP BTP extensibility. As SAP advances AI‑driven, autonomous customer experiences, CX Services leads the way—embedding generative and agentic AI into core processes while ensuring enterprise‑grade security, compliance, and reliability.

Responsibilities:

• Serve as a trusted advisor and technical leader for customers, driving AI‑powered CX transformation initiatives across SAP Sales, Service, Commerce, and Marketing solutions.
• Lead customer‑facing discussions, workshops, and executive engagements, shaping solution vision, architecture, and delivery approach.
• Drive end‑to‑end solution design and execution for agentic and generative AI use cases embedded within CX business processes.
• Translate SAP AI strategy (e.g., SAP Business AI, Joule, agentic frameworks) into practical, scalable customer solutions aligned with clean core principles.
• Partner with customer stakeholders, SAP product teams, and internal architects to deliver measurable business outcomes and adoption.
• Guide and mentor consulting teams across regions, ensuring consistent delivery quality, best practices, and architectural governance.
• Lead solutioning for proposals, SOWs, and RFPs, ensuring alignment with customer objectives, timelines, and commercial models.
• Identify opportunities for innovation and accelerators to improve delivery efficiency and customer value realization.

• Enterprise CX & AI Transformation – Proven ability to lead complex CX transformations, embedding AI capabilities into enterprise workflows with measurable business impact.
• Customer Engagement & Advisory Leadership – Strong experience leading executive‑level discussions, aligning business and IT stakeholders, and influencing strategic decisions.
• Systems Thinking Across CX Landscape – Deep understanding of how CX domains integrate with ERP and BTP, enabling scalable, end‑to‑end solution architectures.

Requirements:

• 10+ years of consulting experience, with a strong focus on SAP CX (Sales, Service, Commerce Cloud, Emarsys) and enterprise architecture principles or enterprise CRM transformations.
• Experience leading solution architecture discussions, workshops, trade‑offs, and technical governance.
• Proven ability to design and deliver cloud‑based, integrated solutions using SAP BTP and clean core extensibility.
• Proficiency in SAP BTP services (AI Core, AI Business Services, Integration Suite, Extension Suite).
• Experience applying Generative AI/LLMs in customer‑facing scenarios (e.g., automation, recommendations).
• Advanced knowledge of GenAI architectures (RAG, agent orchestration, fine‑tuning) and prompt engineering.
• Strong background in ML frameworks (Tensor Flow, PyTorch) and programming (Python, Java) and MLOps/LLMOps and model lifecycle management.
• Experience with agentic systems, orchestration frameworks (Lang Chain, CrewAI, etc.), and A2A/MCP patterns.
• Experience delivering end‑to‑end implementations in complex, multi‑stakeholder environments.

Targeted combined range: 151,900 – 258,300 USD (annualized base salary and variable incentive target). Final offer within this range will depend on education, skills, experience, scope of role, location, and performance.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability.

Nearest major market:
Philadelphia