Senior Cloud Systems Administrator

Position Summary:

The Senior Cloud Administrator (SCA) specializes in supporting and implementing M365 and Azure services. This role provides day-to-day management, monitoring and resolution of everyday technical issues.

As an SCA, you will manage cloud administration and support projects across various business units. Collaborating with enterprise teams to resolve technical problems, participate in system design and rollout tasks, and support project launches. Ensuring a smooth transition by removing technical barriers during adoption is also a key part of this role. Additionally, you will assist Senior Engineers on Microsoft platforms and help drive improvements in Microsoft cloud systems.

This position involves working with both internal and external groups, including Network Administrators and Technical Services teams, to monitor and maintain systems in Microsoft 365 and Azure environments. Candidates should have strong support skills in Microsoft 365, Exchange, Entra, and Azure, as well as experience with provisioning, managing, monitoring, and decommissioning these services.

Other duties include standard enterprise data center support for servers, on-premises Exchange, and integrating external SaaS and hybrid solutions. Success in this role requires advanced technical knowledge and hands-on expertise with Microsoft Cloud and infrastructure technologies. The ideal candidate enjoys working with cloud environments and aims to be part of an innovative, dynamic team.

Responsibilities Include:
Support of Exchange hybrid environment

o Free/busy, mailbox moves, OAuth

o Mail flow connectors (Inbound / Outbound)

o Message trace

o SMTP headers and transport rules

o TLS, certificates, and connectors

o Proofpoint
Support and implementation of MS Entra Identity and Security
Entra Integration and SSO integration
Administer Solutions from 3rd party cloud and on-prem environments
Follow Microsoft Well Architected solutions governance

Experience with Power Shell, Bicep, and JSON
Monitoring and enhancing the security MS 365 environments
Ensuring federated access across Active Directory and Azure AD
Troubleshooting and resolving Azure and M365 environment performance issues, connectivity issues, security issues, etc.
Implementing new services in M365 and Azure cloud platforms
Working with teams to integrate M365 and Azure infrastructure components into processes and procedures
Ability to work with minimal supervision
Availability to work night and weekend hours on occasion as required
Other projects and tasks as assigned

Qualifications :
Bachelor's Degree in computer science, information technology, or related field, or 7 or more years of equivalent experience
7 years or more of experience in supporting applications and functions in the Microsoft SAAS, and Azure Cloud
Certification(s) related to the cloud environment preferred, such as MCSE, AZ 305:
Cloud Platform and Infrastructure and Networking cert such as CCNA Cloud Preferred
Strong experience in implementing, monitoring, and maintaining Microsoft cloud solutions, including major services related to Compute, Storage, Network, and Security
Exchange 202X, Hybrid Exchange, EOL a must
Prof Point Security a must
Strong knowledge of Backup, Restore, Recovery, and high availability strategies for Microsoft Azure environments.
Hybrid Exchange environments preferred but not required
Strong knowledge of IaaS and PaaS services
Windows Server and SQL database creation, configuration, upgrade, migration, and patching
Experience in troubleshooting and resolving M365 and Azure environment performance issues, connectivity issues, security issues, etc.

Experience with Power Shell, SQL, Yaml, and JSON ecosystems
Ability to identify and troubleshoot Azure server and SQL database-related CPU, memory, I/O, disk space, and other resources
Strong understanding and background of working with a complex Active Directory, Azure AD, LDAP, and the requirement of strictly following standards, procedures, and processes
Advanced knowledge of DNS, DHCP, Kerberos, and Windows Authentication
Knowledge of network protocols such as DNS, SMTP, SNMP, SSH, SFTP
Knowledge of Network and TCP/IP routing/subnetting.
Knowledge of F5/…