Director, Veeva Clinical CTMS Lead

Role Summary

Provide leadership and deep subject matter expertise in drug development processes, including change management and support activities for the Clinical Data & Information Sciences / Clinical Development & Operations (CD&O) system portfolio. Partner with Digital & Technology and CDO to ensure timely system data integrity and compliance.

• Facilitate integration of Clinical Data & Information Sciences solutions into business processes
• Define strategies, best practices, and sustainable solutions to ensure quality of content management systems
• Lead continuous improvement for scalable solutions
• Ensure critical information/records in CD&O-owned repositories are managed per external regulations and internal processes; protected and controlled long term; retained per schedules
• Implement infrastructure update improvements to enhance end‑user experience
• Participate in governance, change management, roadmap, and budget planning for the application portfolio
• Lead CDO Clinical Data & Information Sciences teams; liaise with business/technical groups to gather requirements and define or improve business/support processes
• Provide solutions to complex operational issues and influence stakeholders to reach decisions
• Coordinate system release activities
• Interface with strategic projects and service vendors to influence direction, usability, features, and performance
• Proactively engage partner groups to explore new technology solutions
• Lead/facilitate solution test strategies and user acceptance testing during releases to ensure high‑quality systems
• Serve as subject matter expert/content interface for regulators; provide inspection readiness consultation and in‑room support during inspections/audits

• Bachelor’s (8+ years) or MBA/MS (7+ years) or PhD/JD (5+ years) or MD/DVM (4+ years)
• Knowledge of healthcare/pharma drug development environment and regulations
• Understanding of clinical trial processes (study startup, site management/monitoring, operational reporting)
• Strong customer relationship skills, cross‑functional collaboration, and verbal/written communication/presentation
• Ability to interface with international colleagues and understand system/process implications
• Strong project management/organizational skills; analytical/problem‑solving/planning; ability to evaluate data quality and applications; customer‑oriented approach

• Master’s with relevant pharma industry experience
• Experience leading cross‑functional teams and large‑scale projects
• Advanced Veeva Clinical or other CTMS knowledge
• Strong understanding of regulatory requirements/compliance
• Track record driving digital transformation
• Ability to manage multiple priorities in fast‑paced environments; strong leadership/team management
• Experience using AI tools (e.g., ChatGPT, Microsoft Copilot) for problem solving

• Operations-focused; may require unplanned night/weekend work