Senior Manager, Patient Services Vendors; Hub Aff, e-Services

Responsibilities

• Oversee governance and operations for enterprise-wide Patient Services vendor programs (e.g., data operations/quality, vendor performance, program design norms).
• Facilitate relationships with third‑party vendors, ensuring quality, compliance, and productivity standards.
• Lead data acquisition and integration strategy with Digital & Analytics (delivery, ingestion, cleansing, transformation).
• Provide critical inputs to senior leadership on vendor selection and the vendor RFP process.
• Build a continuous improvement infrastructure for near real‑time program enhancements and shared learnings across PPS.
• Execute program design standards to scale patient services across Pfizer’s portfolio.
• Recommend effective organizational/operating models in a complex matrix environment.
• Flag risks and implement process improvement via new processes, tools, and capabilities.

• Bachelor’s degree; advanced degree (MBA/MPH, etc.) preferred.
• 6+ years’ experience in Biopharma Patient Services Strategy/Operations/Program Management (preferred) or Biopharma Strategy/Management Consulting (required).
• Proven success in fast‑paced settings.
• Deep experience in patient services vendor management, including establishing/monitoring/evolving SLAs.
• Strong project management, organizational, and cross‑functional collaboration skills.
• Exceptional written/verbal communication; experience presenting to senior leaders.
• Ability to take direction from senior colleagues and drive impact.
• Commitment to receiving development and coaching.

• Last date to apply:
  June 12th, 2026.
• Travel as needed; hybrid (onsite 2-3 days/week).
• Not eligible for relocation package.