Fulfillment Programs & Learning Manager

QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road. The company is a live social shopping organization delivering video‑driven commerce across multiple platforms.

This role is remote. Candidates must reside in Pennsylvania, New Jersey, or Delaware. Time‑in‑office may be required at the West Chester, PA location. Relocation assistance is not available.

The Fulfillment Programs & Learning Manager supports QVC and leads end‑to‑end Warehouse Management System training strategy, program deployment, and SME support. The role builds educational content, identifies knowledge gaps, and partners cross‑functionally with business, IT, engineering, vendors, and leadership.

• Develop and evolve the end‑to‑end training strategy and new Warehouse Management curriculum in partnership with senior executives to identify educational gaps and strengthen fulfillment team and leadership understanding of system requirements.
• Identify training and development gaps during deployments and enhance support by creating current, relevant training materials and classes using internal and external resources.
• Manage the Warehouse Management System Program before, during, and after deployment of the new system.
• Track system enhancements and business unit requests to prioritize scope, level of effort, and timelines with the appropriate business teams.
• Partner with engineering, IT, vendor teams, P&O, and subject‑matter experts to support requests, projects, changes, deployments, and training updates.
• Lead the fulfillment internship program and regularly communicate program updates and progress to all levels of leadership through meetings and presentations.

• 5+ years of experience in training and/or program management.
• Prior experience developing or supporting training programs and program management initiatives.
• Associate’s or Bachelor’s degree in Business, Education, Organizational Development, Supply Chain, Operations Management, or a related field.

Competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, company discounts, health care benefits starting on day1, 401(k) and tuition reimbursement.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at