General Manager | Full-Time | Santander Arena

General Manager | Full-Time | Santander Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The General Manager of hospitality is responsible for the efficient, professional, and profitable operation of all food and beverage services at the assigned venue. This leadership role provides oversight for all full-time, part-time, and management-level team members, ensuring exceptional guest experiences while maintaining operational excellence. The General Manager is accountable for ensuring full compliance with all applicable federal, state, and local regulations, including labor laws, health and sanitation standards, food safety requirements, and alcohol service regulations.

This position oversees all aspects of food and beverage operations, including staffing, budgeting, inventory management, financial performance, and strategic planning. In addition to managing daily business operations, the General Manager actively identifies and develops new revenue opportunities. The role is responsible for driving revenue growth, maximizing profitability, and fostering a culture of hospitality, accountability, and continuous improvement throughout the operation.

This role pays an annual salary of $80,000-$90,000 and is bonus eligible.

This position will remain open until September 18, 2026.

Benefits for Full-Time roles:
Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

The Santander Arena and Santander Performing Arts Center, located in the heart of downtown Reading, Pennsylvania, are premier entertainment venues that host a diverse lineup of events throughout the year. Santander Arena serves as the home of the Reading Royals, the ECHL affiliate of the Philadelphia Flyers, and welcomes thousands of guests annually for professional hockey games, concerts, family entertainment, and special events.

The arena regularly hosts nationally recognized attractions, including Disney on Ice, major touring concerts, and community events. Together with the historic Santander Performing Arts Center, which features Broadway productions, comedy shows, concerts, and cultural performances, the venues attract hundreds of thousands of visitors each year and serve as a cornerstone of entertainment and economic activity in Berks County.

• Ensure the legal, efficient, professional, and profitable operation of all food and beverage services at the assigned venue.
• Generate, analyze, and review financial reports, including budgets, forecasts, revenue projections, labor costs, product costs, capital expenditures, disbursements, wage and salary controls, and profit-and-loss statements.
• Provide strategic leadership and direction for all food and beverage programs, ensuring exceptional guest experiences and operational excellence.
• Oversee workforce planning, scheduling, and labor allocation to maximize productivity and control costs.
• Analyze ticket sales, attendance projections, and target market demographics to anticipate staffing needs and determine optimal point-of-sale-to-guest ratios.
• Evaluate historical sales and purchasing data to identify trends, optimize inventory levels, and accurately manage cost of goods sold.
• Program, maintain, and oversee point-of-sale systems to ensure accurate financial reporting, inventory accountability, and operational efficiency across all service locations.
• Establish departmental goals and objectives while directing and supporting managers in achieving operational and financial targets.
• Provide managers with clear direction, resources, and accountability while monitoring progress on assigned projects and initiatives.
• Conduct regular inspections of…