Operations Supervisor - 2nd Shift

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Operations Supervisor – 2nd Shift – Screen Print will play a critical role in driving screen print, receiving, and order processing excellence across distribution operations.

The Operations Supervisor 2nd Shift Screen Print oversees screen print, receiving, and order processing functions while maintaining strong visibility and accessibility to employees on the distribution and screen print floor throughout the shift. This role partners with Operations and Senior Management to uphold departmental standards for productivity, reliability, and accuracy, while leading a frontline team through coaching, accountability, and continuous process improvement.

The Operations Supervisor – 2nd Shift – Screen Print delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

• Partner with Operations and Senior Management to support the development and implementation of policies and procedures, and coordinate with the HR Manager on employee activities including vacation approvals, timecard approvals, and overtime management.
• Collaborate with cross-functional leaders to forecast staffing needs ahead of peak business demands, participating actively in the interviewing and hiring process to build a capable and resilient team.
• Train, motivate, coach, recognize, and hold team members accountable for performance and conduct, leveraging performance management practices to improve productivity and support career development and pathing.
• Resolve personnel matters in partnership with the HR Manager and Operations/Senior Management Team, maintaining consistent and fair application of policies across the hourly employee population.

• Maintain department standards for productivity, reliability, and accuracy to ensure fans receive their orders on time and as expected.
• Review, prioritize, and organize operational activities throughout the shift to enable efficient execution that directly supports the fan fulfillment experience.
• Promote a safe and compliant working environment by supporting safety programs, ensuring all required safety training is completed, and upholding safety guidelines at all times.
• Maintain a working knowledge of all operating systems relevant to the assigned work area to minimize disruption and sustain high-quality output for fans.

• Identify and implement ongoing process improvements to drive departmental efficiency and operational effectiveness, drawing on Lean, Six Sigma, or equivalent methodologies.
• Leverage warehouse-based software and operational systems to surface data insights that inform shift-level decisions and continuous improvement initiatives.
• Present operational information effectively across a variety of settings — including business meetings, team huddles, standups, and town halls — to align stakeholders and drive timely action.
• Evaluate emerging tools and approaches to automate or streamline screen print and distribution workflows, contributing to a culture of innovation on the floor.

• Drive accountability across…