PA - Pittsburgh - RN Case Manager

About Abby Care:
Powering the future of care at home for all of America.

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve.

We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care  platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.

Join us in solving one of the most important challenges of our time.

As our RN Case Manager, you will oversee the comprehensive care and coordination of services for patients within your caseload, reporting directly to the Director of Nursing in Pennsylvania. In this high-agency role, you will hold high-level deliverables centered on managing patient care plans, providing critical clinical oversight to Home Health Aides (HHAs) and Certified Nursing Assistants (CNAs), and collaborating closely with families, primary care physicians, and therapy providers to ensure optimal, compassionate patient outcomes.

A true advocate and clinical leader, you are equally comfortable managing diverse clinical caseloads as you are educating families on complex care plans. Detail-oriented and highly organized, you have a passion for maintaining rigorous electronic documentation and possess the adaptive communication skills required to seamlessly coordinate across multi-disciplinary healthcare teams.

This is a Full-Time Hybrid opportunity based in Pittsburgh, PA.

• Coordinate comprehensive patient care
  :
  Manage a diverse caseload, collaborating with PCPs, therapy providers, and internal support teams to drive optimal clinical outcomes.

• Provide clinical oversight
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  Coach, supervise, and support Certified Nursing Assistants (CNAs) to ensure strict adherence to clinical standards and the highest quality of patient care.

• Develop individualized care plans
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  Design, implement, and adjust custom care plans tailored to patient-specific assessments and health goals.

• Maintain timely documentation
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  Execute accurate electronic charting with a preference for real-time documentation, ensuring a minimum of 24-hour turnaround time in alignment with regulatory standards.

• Support and educate families
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  Provide critical health education and compassionate support to patients and their families regarding treatment plans and healthcare needs.

• Manage clinical escalations
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  Identify and elevate appropriate issues, such as order management and immediate patient concerns, to Clinical Leads in a timely manner.

• Participate in clinical rotations
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  Support the team by participating in on-call rotations (approximately one weekend per month), holiday rotations, and weekday phone triage night coverage as needed.

• Drive quality assurance
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  Monitor and actively work to improve patient readmission rates while maintaining top-tier caregiver and patient satisfaction.

• Ensure administrative accuracy
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  Keep extended clinical visits within acceptable ranges and complete administrative tasks, including mileage reimbursements, thoroughly.

In 12 months, the RN Case Manager will have successfully managed and optimized their patient caseload, maintaining a high standard of clinical documentation with consistent under-24-hour turnaround times. They will have built strong, trusting relationships with patients, families, and external providers, leading to measurable…