Veterinary Emergency Service Head

Blue Pearl Pet Hospital in Malvern, PA is seeking a full-time ER Service Head who will work side by side with our ER clinicians, specialists, and leadership team.

The ideal candidate will have a DVM from an accredited university, will have successfully completed an internship and have at least three years of ER experience. Previous leadership experience preferred.

• Manage the schedule for all ER Clinicians, including PTO requests.
• Facilitate regular ER Clinician meetings and participate in hospital leadership meetings.
• Mentor ER Clinicians and new ER/ICU support staff
  . Oversee ER Clinician case management and provide guidance as needed on case management decisions.
• Integrate the emergency and specialty services to successfully manage all hospitalized cases. The ER Service Head will act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise.
• Assist in implementation and monitoring of patient safety reporting as it pertains to the emergency department.
• Actively contribute to recruiting new Emergency Clinicians
  . Ensure new hires have been assigned a mentor by the clinician mentor liaison to support retention and engagement.
• Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate.
• Partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels.
• Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and work in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues. Assist with performance reviews.
• Assist management team with client and pDVM concerns when necessary.
• Work with management team to oversee capital purchases for ICU/ER department.

We are truly in this together. We work to provide exceptional specialty and emergency care for pets by supporting each other through our shared passion, knowledge, and talents.

A 21,000 sq ft. practice includes a 16-slice CT, dedicated ICU, fluoroscopy for interventional radiology and cardiology procedures, in‑house laboratory (CBC/Chemistry/NOVA, PT/PTT), endoscopy, ECG, digital radiology and ultrasound and minimally invasive surgery capability. Our cardiology ultrasound units include a GE E9 cardiology specific ultrasound unit and a GE Vivid‑i as a back‑up or travelling unit. On‑site MRI and radiation oncology services, including a veterinary Cyberknife, are available.

We are a vibrant, young, enthusiastic, and growing practice with a wonderful culture of cooperation and comradery. Working here is not just a job, but also a unique opportunity to challenge the status quo in veterinary medicine and develop every aspect of your potential to its limit. We believe in practicing both the science and the art of veterinary medicine in an environment that fosters out‑of‑the‑box thinking, collaboration, and communication amongst each other and the outside world and having fun while doing so.

• Malvern and the surrounding communities represent the best of what the Philadelphia region has to offer.
• The Great Valley School system is ranked as one of the top in the state while the scenic and historic Pennsylvania countryside boasts open space, beautiful homes, and thriving neighborhoods.
• Malvern is located at the end of the Main Line, an affluent suburb of Philadelphia, the City of Brotherly Love.
• Philadelphia and our local community offer a wide variety of cultural activities, world‑class restaurants, and exciting nightlife.

In order to transform and lead the industry through innovative quality medicine and care, we emphasize the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own Blue Pearl University for training, and our clinicians have access to over 2,000 medical journals.

Because we encourage Associate growth, you will be surrounded by a group of dedicated, experienced team…