Supervisor, Rides Park Operations

what you get to do

as full time rides supervisor at sesame place, you’ll oversee rides operations, staffing, and training to ensure memorable and positive experiences for guests and ambassadors.

• coordinate and implement all aspects of the company department trainings & certifications including rides policy & ojt
• ensure compliance with all sea world standards, policies, and procedures
• work with the rides manager to monitor department hiring needs to ensure adequate staffing levels are met
• partner with the scheduling team to maintain and edit schedules to meet business needs
• complete ambassador in-park auditing for safety, guest service, and ensuring sop compliance
• lead and develop part-time rides leadership
• participate in department and park duty manager shifts
• perform other duties as assigned

• at least 18 years of age
• minimum of two (2) years of park operations leadership experience
• valid driver’s license
• ability to complete provided cpr/aed training/certification
• strong interpersonal skills; experience working with diverse cultures and backgrounds a plus
• must complete all legal, company and department training requirements, including passing required tests and certifications within established timelines
• proficient in microsoft office suite, high aptitude for computer software systems
• passion for customer service
• excellent multi‑tasking and time management skills
• active listening ability to anticipate guests’ needs
• flexibility to perform varied duties

• be able to lift, push, pull, and/or carry up to 50 lbs.
• position engages in extensive walking and standing throughout entire work shift and climb/ascend heights if needed
• perform physical activities such as kneeling, squatting, bending floor‑to‑waist/waist‑to‑overhead, reaching overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard)
• comfortable speaking in front of large groups of guests and team members
• remain calm and professional during challenging situations
• work in all weather conditions and temperature extremes
• perform cleaning duties, including use of cleaning chemicals and proper ppe
• work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
• be flexible in work locations as placement will depend on business needs and career development opportunities

• paid time off
• complimentary park tickets and passes
• park discounts on food and merchandise
• medical, dental, and vision insurance
• 401(k) retirement plan
• voluntary insurance (life, disability)
• tuition reimbursement
• dependent and health care flexible spending accounts
• employee assistance program
• legal assistance plan

eeo employer: seaworld parks & entertainment is an equal opportunity employer. All applicants will be considered without regard to age, race, color, religion, gender, national origin, sexual orientation, gender identity or expression, disability or covered veteran status.