Account Manager - Oncology; Harrisburg

Responsibilities

• Responsible for customer‑facing field client service and collaborate with Guardant Health colleagues in overall account management
• Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current client accounts
• Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
• Collaborate and coordinate with field sales positions to support attainment of company goals and objectives
• Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs
• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership
• Ensure team objectives are met
• Work effectively and compliantly with individuals across multiple departments throughout GH
• Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents

• 0-3 years customer service/sales experience
• Previous experience in diagnostic, medical device, biotech, pharmaceutics setting is preferred
• Ability to engage in a consultative process while connecting client needs with GH capabilities
• Comfortable communicating and presenting at all levels throughout an organization
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
• Excellent customer service skills
• Outstanding strategic account planning skills
• Superior listening and problem‑solving skills
• Ability to handle sensitive information and maintain a high level of confidentiality
• Must be proficient with Microsoft Office – Excel and Power Point
• Develop and utilize cross‑functional relationships to facilitate work goals and objectives
• Work effectively with minimal direction or interface with manager
• Problem‑solving, decision‑making and technical learning aptitude
• Strong administrative skills to manage business in complex environments
• Demonstrate GH values by acting with integrity, respect, trust and possessing a positive attitude and understanding of organizational change
• Must live within assigned territory
• Must travel frequently throughout the territory

Must demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI‑enabled tools in accordance with company policies, ethical standards and regulatory requirements to improve the efficiency, effectiveness and quality of work.

All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays and Thursdays. Other employees will follow the specified onsite and work‑from‑home schedule set by management to support collaboration and self‑focused work.

Primary

Location:

Remote‑USA‑PA
Base Pay Range: $77,200 – $106,150
Other US Locations:
Base Pay Range $77,200 – $106,150
If performed in Colorado: $77,200 – $106,150

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. All your information will be kept confidential according to EEO guidelines.

A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in compliance with applicable legal mandates including the LA County Fair Chance Policies and the Fair Chance Act.