Senior Account Manager

Job Description

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

We are looking for an Account Manager to manage and grow Clinical Outcome Assessment (COA) Solutions revenue across a portfolio of pharmaceutical, Contract Research Organisation (CRO), and academic sponsor accounts. The role handles per-study licensing, renewals, solution bundling, and customer relationship management across both Wiley direct and partner-originated deals. The role works alongside the broader COA Solutions commercial team and our strategic delivery partner.

The role reports to the Senior Manager, COA Solutions.

• Manage a portfolio of COA licensing and solutions accounts, handling the full deal cycle from initial enquiry through scoping, pricing, negotiation, and close.
• Process per-study licence agreements, multi-territory arrangements, and solution bundles.
• Develop and maintain customer relationships across pharmaceutical, CRO, and academic sponsor accounts, identifying expansion opportunities through additional instruments, languages, or service add-ons.
• Coordinate with our strategic delivery partner on deals originated through the co-sell channel, ensuring the Wiley commercial position is managed and service delivery is seamless.
• Maintain accurate pipeline and deal data in Salesforce, providing regular reporting on deal activity, pricing trends, and customer feedback.
• Work alongside the broader COA Solutions commercial team to deliver against revenue targets.

• Bachelor's degree or equivalent professional experience.
• 3+ years in licensing, sales, or account management, ideally in publishing, life sciences, or intellectual-property-related industries.
• Demonstrated experience managing a deal pipeline and working to revenue targets.
• Strong customer relationship management skills.
• Ability to scope, price, and negotiate licensing agreements.
• Detail-oriented with the ability to manage multiple deals simultaneously.
• Proficient with Salesforce or equivalent CRM.

• Experience in pharmaceutical licensing, clinical trial services, or copyright and intellectual property management.
• Working knowledge of Clinical Outcome Assessment (COA) instruments and their role in clinical trials.
• Knowledge of multi-territory licensing arrangements.
• Familiarity with the pharmaceutical and CRO landscape.
• Experience working in a fast-moving commercial environment.
• Additional language an advantage.

73,900 USD to 108,633 USD

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities.

Applicants who require accommodation to participate in the job application process may contact  for assistance.