Client Services Manager 1, Enterprise Direct Sales

Job Summary Job Description Core Responsibilities

• Using telephony and network infrastructure knowledge, analyze and determine course of resolution of customer inquiries and outages to include routing of customer inquiries to appropriate critical business partners, (e.g. NOC, ECC, XOC, Regional Tech Ops, Sales and NETO) ensuring optimum response and resolution.
• Key player in maintaining a line of sight into customers' networks with a proactive approach in providing technical solutions and driving for true root cause analysis of customer network issues.
• Utilizes knowledge of clients' infrastructure and technical configurations to provide input to internal partners on scheduled maintenance events that would impact client change control guidelines.
• Initiate and coordinate with technical teams regarding root cause analysis of outages and communicate impact to customer ensuring customer understanding and acceptance.
• Ultimate customer advocate from onboarding and throughout customer lifecycle largely focusing on post sales activity surrounding solution implementation and post install support and network health.
• Meet with customer as part of the account team to review mutual expectations of business governance activities, sales and commercial inquiries, as well as, service issues related to the health of the account and agreed upon SLAs.
• Perform comprehensive monthly and quarterly customer strategic business and service reviews and develop improvement plans focused overall service experience.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Customer Experience (CX);
Proactive Behavior;
Communication;
Taking Initiative

National Pay Range: $55,700.47 USD-$ USD

Illinois Pay Range: $59,181.75 USD - $ USD

Colorado Pay Range: $62,663.02 USD - $ USD

Hawaii Pay Range: $73,106.86 USD - $ USD

Washington DC Pay Range: $80,069.42 USD - $ USD

Maryland Pay Range: $66,144.30 USD - $ USD

Minnesota Pay Range: $62,663.02 USD - $ USD

New York Pay Range: $66,144.30 USD - $ USD

Washington Pay Range: $62,663.02 USD - $ USD

New Jersey Pay Range: $69,625.58 USD - $ USD

Vermont Pay Range: $66,144.30 USD - $ USD

Massachusetts Pay Range: $69,625.58 USD - $ USD

Virginia Pay Range: $62,663.02 USD - $ USD

Maine Pay Range: $62,663.02 USD - $ USD

California Pay Range: $62,663.02 USD - $

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and…