Aging Case Aide ; Local Government); Bilingual - Spanish​/English

Looking for a rewarding and fulfilling career helping Seniors while working in a team and supportive environment? Join the Lehigh County Area Agency on Aging (AAA) as a Bilingual Aging Case Aide 2, and assist our bilingual consumers find the support they need. This role gives you the chance to make a positive impact every day. Your work will help individuals and families make informed decisions that improve their quality of life.

If you enjoy helping people and being part of a caring team, this role may be a great fit for you!

This role supports consumers by gathering referral information, determining eligibility for services, and guiding individuals to community programs. Our ideal candidate will have the ability to work with Microsoft software to create fliers, calendars, and spreadsheets for advertising and organizational purposes. As an Aging Case Aide 2, Bilingual, you will perform the following duties:

• Referral Processing:Review referral sources, enter new information, and track consumer status
• Call Screening:Identify presenting issues, gather important details, and direct callers to proper resources
• Eligibility Support:Determine benefit eligibility and assist consumers with completing forms and applications
• Consumer Guidance:Interview consumers, explain aging programs, and help families make informed choices
• Documentation Management:Record detailed case histories, actions taken, and outcomes for all contacts
• Community Engagement:Participate in wellness fairs and coordinate holiday gift events with partner organizations

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
• Telework:You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• One year as an Aging Case Aide 1;
  or
• Two years of public contact work, including one year in a human services program;
  or
• Any equivalent combination of experience and training.

• This particular position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports.

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to (Use the "Apply for this Job" box below). and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.