Customer Service Representative

About Moran Logistics

Moran Logistics is a three-generation, family-owned and operated asset-based third-party logistics provider based in central Pennsylvania. Founded in 1975 by John “Jack”

D. Moran and Maureen

F. Moran, we’ve been committed to delivering unmatched supply chain solutions with a “
Whatever It Takes
” approach. For 50 years, this dedication has been the foundation of our success and continues to drive our operations today.

With over 5 million square feet of storage space across Pennsylvania, Moran Logistics stands out by offering value-added services that streamline supply chains and ensure smooth, efficient operations for our customers. Unlike other 3PL providers, we pride ourselves on going above and beyond to deliver exceptional results, solidifying our position as a trusted partner in the logistics industry.

We are currently seeking individuals to join our customer service department as full time Customer Service Representatives. As a member of the Customer Service team, you will perform duties such as responding to customer inquiries via email and phone call, use our online Warehouse Management System (WMS) to manage warehouse shipping and receiving functions and various miscellaneous tasks to ensure customer satisfaction.

• Prepare and process orders by fulfilling customer requests related to shipping and receiving services offered by Moran Logistics.
• Effectively and efficiently operate the online Moran Logistics Warehouse Management System (WMS).
• Assist in hands‑on warehouse projects – including inventory audits and cycle counts.
• Organize work area for orderliness at all times.
• Perform data entry tasks
  Communicate with customers on a regular basis to ensure quality service and customer satisfaction.
• Research and correct transaction errors related to shipping and receiving of customer product
  Inventory and cycle count adjustments into the Warehouse Management System.
• Check truck drivers in and out.
• Troubleshoot quantity discrepancies.
• Work closely with the operations team, drivers and customers in a fast paced office.
• Performs other work‑related duties as assigned.

• Must be organized and can multi‑task in a fast‑paced environment.
• Focused on accuracy and efficiency.
• Strong attention to detail is required.
• Computer skills of at least basic Microsoft (outlook, excel, word) experience.
• Flexible with possible overtime/weekends

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Steady work year round
  First shift - Monday thru Friday, 7AM – 3:30PM
• Be treated as a vital piece to our operation, not just a number.
• Excellent benefits/ time off
• Grow with us - advancement opportunities are available

If you are a proactive leader passionate about logistics and customer success, we encourage you to apply!