Fleet Client Services Specialist II

Overview

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet keeps your fleet moving!

Cox Fleet is the leading provider of on‑site mobile maintenance and repair services nationwide, offering mobile fleet service for light, medium, and heavy‑duty trucks and trailers. Our 20+ nationwide service centers provide accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in‑house call center, Cox Fleet delivers maintenance—scheduled or unscheduled—to fleets anywhere, anytime.

We are hiring a Fleet Services Coordinator II to support the growth of the company.

• Managing the follow‑up maintenance transaction lifecycle from origination until the customer unit is in control/custody of the repair technician.
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact.
• Providing excellent customer service for all internal and external customer calls.
• Being professional and establishing positive customer rapport.
• Obtaining customer approval for all repairs and services to be performed.
• Proactively contacting customers to schedule preventative maintenance at regular intervals, driving repeat business.
• Partnering and communicating consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience.
• Encouraging customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician.
• Continuously developing and improving company capabilities in Dispatching and Service Scheduling.
• Additional duties and special projects as assigned.

• High School Diploma/GED and 3 years’ experience in a related field. Alternative combinations, such as a higher degree or certification beyond a HS diploma/GED in a related discipline with up to 1 year of experience, or 5 years’ experience in a related field, may also be acceptable.
• Excellent verbal and written communication skills; the ability to communicate effectively at all levels of the organization.
• A proven track record of collaborating cross‑functionally, building positive relationships, and becoming a trusted partner to relevant cross‑functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, Mobile Frame, RO Writer).
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem‑solving skills.
• Highly organized with exceptional follow‑through abilities.