Hotel receptionist

Front Desk Receptionist – Coppa Club Hotel

Are you ready to be the smiling face that sets the tone for unforgettable stays? Coppa Club is looking for a welcoming and detail-oriented Front Desk Receptionist to greet guests, manage reservations, and ensure every interaction is smooth, friendly, and memorable.

Why Coppa Club?

We’re more than a hotel—we’re a clubhouse for locals, and that includes our team. Here’s what you’ll enjoy:

• Stream Access – Track, manage, and access your earnings instantly.
• 50% Off Food & Soft Drinks – Across all our brands.
• Free meals when on shift – a selected menu for you to choose from when on your break
• Long Service Rewards – such as extra holidays and access to private healthcare.
• Hotel Discounts – Reduced rates at our award-winning properties.
• Event Space Savings – 50% off private hire bookings.
• Wellbeing Support – Mental health, legal guidance, and financial advice.
• Retail Discounts – Enjoy savings from top brands.
• Apprenticeship Programmes – Tailored to your career goals.
• Enrichment Days & Team Events – Because fun matters too.

We’re looking for someone who’s warm, organised, and thrives on guest satisfaction:

• Customer focus
  :
  Passionate about delivering exceptional service.
• Communication
  :
  Clear, confident, and professional—face-to-face and over the phone.
• Organisation
  :
  Skilled at multitasking and managing time efficiently.
• Adaptability
  :
  Calm and resourceful in a fast-paced environment.

As Front Desk Receptionist, you’ll be the heartbeat of our guest experience:

• Welcome guests
  :
  Greet arrivals with warmth, manage check-ins and check-outs smoothly.
• Manage reservations
  :
  Handle bookings, cancellations, and special requests with accuracy.
• Be the go-to
  :
  Provide information about hotel amenities, services, and local attractions.
• Handle admin
  :
  Answer calls, respond to emails, and process payments professionally.
• Solve problems
  :
  Address guest concerns promptly and ensure satisfaction.
• Ensure safety
  :
  Follow procedures to maintain a secure environment for guests and staff.

Ready to make every guest feel at home from the moment they arrive? Apply now and join the Coppa Club team.

At Coppa Club, we’re proud to be an equal opportunities employer
. We welcome people from all backgrounds to be part of our team. Diversity makes us stronger, and inclusion keeps us real.