Reservations and Events Agent

Holiday Inn Reading-South

£26,728 per annum / £12.85 per hour, 40 hours per week across 5 days. We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team.

As Reservations and Events Agent you’ll be on the front line, delivering on our mission. You’ll deliver attentive customer‑focused service, understand brand standards and enjoy working as part of a successful team.

Do you eat, sleep and breathe customer service? Why not reserve your place on our team? At Valor we’re on the hunt for a focused Reservations and Events Agent, someone who knows what our guests want and can make staying with us a dream come true.

You’ll be a master at taking reservations, chasing bookings and staying in the know about all our food and beverage packages, ensuring maximum occupancy and room rates are achieved. You’ll know who’s who and what’s what so the reception team stays updated with occupancy levels, no‑shows, VIPs and special events. We’re also looking for a champion of Valor Hospitality Europe Limited’s purpose, values and behaviours, spreading the word wherever possible.

We are open 7 days a week, 365 days a year and need people to work a range of shifts and days – this allows flexibility. We are busier during evenings and weekends, but shift patterns and contracted hours will be discussed  you’re looking for career training, we offer nationally recognised apprenticeships alongside brand training.

• Deliver top quality customer service
• Work as part of a great team
• Take enquiries and bookings via telephone and online bookings
• Convert enquiries into sales
• Process, amend and update bookings as needed
• Maximise revenue through upselling
• Handle administration and use technology effectively
• Be available to work when the team and customers need you most

• Excellent communication, interpersonal and problem‑solving abilities.
• A passion for hospitality and a relentless commitment to excellence.

• Competitive pay and fully funded apprenticeship programmes.
• Access to internal development programmes.
• Monthly and annual team‑member service awards.

• Team member rates at UK hotels – rooms from £30 bed and breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in restaurants and bars.
• Free meals while on duty.
• High‑street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes via Cycle to Work Scheme.
• Generous refer‑a‑friend bonuses starting at £250.

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay‑day treats, part of the annual #Healthy Habits campaign.
• Access to the Employee Assistance Programme – free confidential advice 24/7 for you and your family.
• Healthcare Cash Plan options from £5 per month.

• Fully funded apprenticeship programmes.
• Internal development programmes to support growth within your role.
• Monthly and annual team‑member service awards to recognise achievements.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.